Experienced Full Stack Customer Support Manager – Disney Getaway Club Operations and Sales Support

About the Role Are you a customer support expert with a passion for delivering exceptional experiences? Do you have a knack for leading teams and driving sales growth? We're seeking an experienced Full Stack Customer Support Manager to join our Disney Getaway Club team as a remote worker. As a key member of our operations and sales support team, you'll play a crucial role in ensuring seamless customer experiences, driving sales growth, and leading a team of Cast Members. About the Company Disney is a global leader in entertainment, media, and consumer products. Our Disney Getaway Club is a premier vacation ownership program that offers our members the opportunity to own a piece of the Disney magic. As a remote worker, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving sales growth. Job Highlights * Remote work opportunity with flexible hours * Competitive salary of $25/hour * Opportunity to work with a global leader in entertainment and media * Collaborative and dynamic work environment * Opportunities for career growth and professional development * Comprehensive benefits package, including health, dental, and vision insurance Job Description As the Business Backing and Administrations Supervisor for Disney Getaway Club, you will give direction and mentorship to groups of DVC Cast Individuals, which includes over 200+ Cast Individuals, while likewise regulating the work prerequisites and the executives of the DVC Deals Association. You will assume a crucial part in carrying out and organizing DVC's presence locally available Disney Voyage Line, at the Walt Disney World Retreat, and during virtual occasion creations, while likewise offering day to day functional help to both the Deals and Lead Age groups and advancing development and adaptability across different parts of the general situation. Key Responsibilities * Lead different region of the activity, including numerous Business Bases on Disney Property, practically, and on board Disney Journey Line, guaranteeing the foundation and assets are effectively made due. * Give direction and mentorship to the Activities group, empowering them to accomplish raised degrees of administration for both Cast and Visitors. * Actually convey group assumptions, oversee group execution, and assess individual commitments to drive upgrades in functional effectiveness. * Center around improving the visitor experience and enhancing asset usage, with an accentuation on the deals interaction, client commitment, and transformation system, guaranteeing that insurance materials and creation components line up with this objective. * Carry out essential projects while encouraging a positive way to deal with change the executives among Cast individuals in a dynamic, high-paced workplace with moving needs. * Team up with pioneers from Non-Tasks offices to give significant info and direction to the Deals and Lead Age group working inside the Business Activity, including DVC Partners and DVC Advisers for guarantee that preparation and improvement drives are in a state of harmony with execution criticism. * Oversee and organize DVC's presence installed Disney Journey Line, including transportation coordinated factors, visitor correspondence, and joining with the voyage line's tasks. * Regulate virtual occasion creations, guaranteeing consistent correspondence and joining of virtual deals activities, while likewise streamlining the utilization of innovation for preparing and improvement purposes. * Team up with tasks groups at Walt Disney World Retreat to adjust deals methodologies, foundation necessities, and visitor experience improvements. * Guarantee that the fundamental foundation, both physical and mechanical, is set up to help deals tasks across different areas. * Team up with creation groups to make compelling insurance materials that help deals endeavors and improve the visitor experience. Essential Capabilities * 2+ long stretches of involvement supporting outreach group tasks * Comprehension of the deals cycle including client commitment and transformation procedure * Comprehension of work and evaluating usefulness pivotal for overseeing functional assets * Capacity to distinguish, support, and put resources into ability inside your group to advance commitment, coordinated effort, and by and large work fulfillment * Capacity to lead and direct Cast execution and drive functional upgrades * Obligation to variety and empowering a comprehensive workplace * Capacity to team up with accomplices and give arrangements that adjust key objectives and backing dynamic cycles * Capability in focusing on and overseeing ventures and cutoff times in a dynamic and steadily developing climate * Capability in working with introductions before gatherings * High level capability in utilizing different PC programs, including video conferencing devices like Zoom and Microsoft Groups, as well as Microsoft Office applications like Succeed, Word, and PowerPoint * Accessible to travel and work locally available Disney Journey Line * Capacity to be adaptable with work plan, including evenings, ends of the week and occasions Favored Capabilities * 2+ long stretches of involvement as Visitor Experience Chief * Information on Walt Disney World strategies and techniques * Labor force The executives Experience * Experience with ceaseless improvement processes * Experience really overseeing seller connections * Capability in utilizing programming like Avaya/Telecom and client relationship the executives (CRM) programs * Experience with IT frameworks to plan virtual show meetings What We Offer * Competitive salary of $25/hour * Comprehensive benefits package, including health, dental, and vision insurance * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Flexible work hours and remote work opportunity * Access to cutting-edge technology and tools * Opportunities to work with a global leader in entertainment and media How to Apply If you're a motivated and experienced customer support professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Apply for this job