**Experienced Full Stack Customer Success Manager – Real Estate Web Platform**

At blithequark, we're revolutionizing the real estate industry with our cutting-edge web platform, and we're looking for a highly skilled and motivated Customer Success Manager to join our team. As a key member of our Customer Success department, you'll play a vital role in ensuring our clients achieve their goals and maximize their return on investment with our platform. **About blithequark** blithequark is a leading provider of real estate websites and related services to agents, teams, and brokerages throughout North America and Canada. With our highest overall-rated real estate web platform in the industry, we've established a reputation for delivering exceptional value to our clients. Our team is passionate about innovation, customer satisfaction, and collaboration, and we're committed to creating a work environment that fosters growth, learning, and fun. **Job Brief** As a Customer Success Manager at blithequark, you'll be responsible for transitioning new signups into happy long-term customers. You'll serve as the direct point of contact for our clients, working closely with them to solve their problems, ensure their satisfaction, and help them get the most out of our platform. This will include answering advanced support questions, conducting 1-on-1 screenshare meetings, and providing product demonstrations and live support to help clients achieve their goals. **Key Responsibilities** * Take our clients under your wing immediately after they've signed up, providing a seamless onboarding experience * Conduct periodic check-ups to ensure our clients are satisfied with our platform and identify opportunities to help them achieve their goals * Deliver 1-on-1 product demonstrations and live support to help clients get the most out of their website and overall experience with blithequark * Collaborate with our sales and support teams to ensure a cohesive and exceptional customer experience * Stay up-to-date with our platform's features and functionality, identifying opportunities to showcase new features and benefits to our clients **Individual Requirements and Skills** * Fluent written and spoken English * Minimum 1+ year work experience as a Customer Success representative or similar role (i.e. a hospitality or support role) * Minimum 1+ year experience working with WordPress or a similar CMS platform (we have our own custom CMS built on top of WordPress) * Minimum 1+ year 1-on-1 virtual support and/or consulting experience (we use Google Hangouts) * Ticket support experience (we use Intercom) * Phone Support experience (we use Kixie) * Experience with project management platforms (we use Teamwork, ClickUp, and Asana) * Experience working with brand image and promoting value through customer experience * Exceptional ability to communicate and foster positive business relationships * Technical skills required, as they relate to the use of the product or service * Accountability and personal organization are essential (this is a remote position) **Bonus Skills** * Real estate industry experience * Experience with customer success platforms and tools (e.g. Gainsight, Totango) * Familiarity with our platform's features and functionality * Experience with data analysis and reporting **Working Hours** We'll expect roughly 8 hours per day, between PST and EST U.S. time zones. As a remote position, you'll have the flexibility to work from anywhere, but you'll need to be available during our core hours to ensure seamless communication with our team and clients. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Success Manager, you'll have opportunities to: * Develop your technical skills and expertise in our platform and related tools * Collaborate with our sales and support teams to identify opportunities for growth and improvement * Participate in regular training and development programs to stay up-to-date with industry trends and best practices * Take on additional responsibilities and contribute to the growth and success of our team **Work Environment and Company Culture** At blithequark, we're passionate about creating a work environment that fosters growth, learning, and fun. Our team is collaborative, supportive, and committed to delivering exceptional value to our clients. We believe in: * Open communication and transparency * Continuous learning and development * Collaboration and teamwork * Innovation and creativity * Customer satisfaction and loyalty **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Competitive salary * Comprehensive health and dental benefits * 401(k) matching program * Flexible work arrangements and remote work options * Professional development opportunities and training programs * Access to our platform and related tools * Collaborative and supportive work environment **How to Apply** If you're a motivated and experienced Customer Success professional looking for a new challenge, we'd love to hear from you! Please fill out our application using the link below. Apply Job! We can't wait to hear from you and learn more about your qualifications and experience! Apply for this job