**Experienced Full Stack Customer Success Engineer – EdTech and Generative AI Integration Specialist**

Are you a technical expert with a passion for education and a knack for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the dynamic team at blithequark, a cutting-edge EdTech company revolutionizing the way educators and students interact with AI technology. As a Customer Success Engineer at blithequark, you will play a vital role in bridging the gap between technical engineering and client success. Your primary responsibility will be to ensure seamless integrations, resolve technical challenges, and deliver outstanding onboarding and post-sales support to our valued customers. You will design and implement scalable solutions, customize generative AI tools to fit customer needs, and serve as a trusted technical advisor to internal teams and external clients. **About blithequark** blithequark is a mission-driven organization that is passionate about making education more efficient and equitable. Our premier generative AI platform has already attracted over 5.5 million teachers from around the world, and we're just getting started. We're a fast-growing company that values innovation, community, and responsibility. Our team is built on relationships, trust, communication, and collaboration, and we offer a unique culture that empowers our employees to manage their work-life balance. **Responsibilities** As a Customer Success Engineer at blithequark, your key responsibilities will include: * Technical Implementation and Support: + Serve as the primary technical point of contact for integrations (e.g., SSO, Clever, API), providing support during onboarding and implementation while reducing reliance on engineering. + Troubleshoot and resolve technical integration challenges in client-facing environments. * Generative AI Customization: + Customize AI tools with prompt engineering and workflows based on customer needs to improve educator outcomes. + Develop prototypes and integration demos to showcase technical capabilities in customer engagements. * Documentation and Operational Efficiency: + Create and maintain clear, user-friendly technical documentation to streamline onboarding, integration, and support. + Identify areas for process improvement and implement changes to enhance operational efficiency. * Cross-Functional Collaboration: + Partner with internal teams (engineering, CX, product, sales) to align on technical solutions and support both pre- and post-sales efforts. + Communicate technical concepts and solutions to non-technical stakeholders, including educators, administrators, and customers. * Customer-Focused Innovation: + Leverage customer feedback and usage data to surface insights that inform product and engineering roadmaps. + Collaborate with cross-functional teams to develop innovative solutions that meet customer needs. **Qualifications, Competencies, and Skills** To succeed in this role, you will need: * Strong technical acumen with the ability to debug integration issues (e.g., SSO, APIs) and troubleshoot effectively. * Proficiency in modern web development technologies, including JavaScript (Node.js, React, TypeScript), PostgreSQL, and SSO protocols (OAuth 2.0, OpenID). * Familiarity with SQL, Metabase, or similar data tools for reconciliation and insights. * Excellent communication skills to work with both technical and non-technical stakeholders. * Strong problem-solving skills with a customer-first approach to technical challenges. **Experience** We're looking for candidates with: * 2+ years in a technical role such as Customer Success Engineer, Technical Implementation Specialist, or Pre/Post-Sales Engineer. * Demonstrated expertise in API integrations, SSO systems, and generative AI customization. * Proven ability to manage and resolve technical integration challenges in client-facing environments. **Preferred Qualifications** While not required, we welcome candidates with: * 5+ years in a technical role in EdTech such as Customer Success Engineer, Technical Implementation Specialist, or Pre/Post-Sales Engineer. * Experience with Edlink or other EdTech integration platforms. * Familiarity with ticketing systems and process improvement methodologies. * Background in both Customer Success and Engineering functions, showcasing versatility and a collaborative mindset. * Startup experience and the ability to thrive in a fast-paced, dynamic environment. **Why Join Us?** At blithequark, we offer a unique culture that values innovation, community, and responsibility. We're passionate about making education more efficient and equitable, and we're committed to empowering our employees to manage their work-life balance. Our benefits include: * Unlimited time off to empower our employees to manage their work-life balance. * Choice of employer-paid health insurance plans, including dental and vision. * Generous stock options, vested over 4 years. * 401k match and monthly wellness stipend. **Our Values** At blithequark, we're guided by a set of core values that shape our culture and inform our decision-making: * Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families. * Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI. * Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs. * Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before. * Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education. * Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world. * Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do. If you're a motivated and passionate individual who is committed to making a difference in education, we invite you to join our team at blithequark. Apply now to become a part of our dynamic and innovative team! Apply for this job