**Experienced Full Stack Customer Service/Sales Representative – Retention Specialist**

Are you a customer service and sales professional looking for a challenging and rewarding role where you can make a real impact? Do you have a passion for helping others and a drive to succeed in a fast-paced environment? Look no further than arenaflex, the leading provider of electronic security, interactive home and business automation, and monitoring services in the United States. As a Remote Customer Service/Sales Representative – Retention Specialist at arenaflex, you will play a critical role in the growth and success of our organization. You will be responsible for retaining customers who are considering canceling their services, providing award-winning customer experiences, and identifying opportunities to upsell and cross-sell our products and services. If you are a motivated and results-driven individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. At arenaflex, we are committed to creating a culture of career advancement, development, and growth opportunities for our employees. **Job Responsibilities** As a Remote Customer Service/Sales Representative – Retention Specialist, you will be responsible for: * Handling a high volume of incoming calls from customers requesting to cancel their services * Identifying opportunities to upsell and cross-sell our products and services * Providing award-winning customer experiences that increase brand loyalty and retain customers for the long term * Utilizing sales and customer service experience to persuade and upsell customers * Escalating calls and resolving customer concerns in a professional and empathetic manner * Retaining long-term business for arenaflex through customer service commitments * Using proven problem-solving skills to quickly identify the cause of a cancellation request and create quick calculations to work with the customer to negotiate the right solution * Consistently improving performance and achieving sales targets * Maintaining knowledge of arenaflex policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies **Requirements** To be successful in this role, you will need: * 2+ years of experience in sales, customer retention, customer experience, and retaining customers' loyalty to a product or service * High school diploma, GED, college degree, or some college experience * Excellent communication and problem-solving skills * Ability to work with numerous screens and programs open to help resolve customer issues * Experience in interpreting contracts and communicating terms and conditions * Active listening and negotiation skills * Ability to multitask and use several tools to help retain customers and make them customers for life **Training and Development** arenaflex is committed to providing our employees with the training and development they need to succeed in their roles. As a Remote Customer Service/Sales Representative – Retention Specialist, you will receive: * Onsite paid training for the first 8-12 weeks in Irving, TX * Daily support from our training and onboarding teams to ensure you are successful * A comprehensive training program that focuses on product knowledge, selling/saving, competition, and systems training * Development opportunities to advance your career with other internal roles and opportunities for long-term success **Work Environment and Culture** arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We are committed to creating a culture of career advancement, development, and growth opportunities for our employees. As a Remote Customer Service/Sales Representative – Retention Specialist, you will have the opportunity to work from home and enjoy a flexible schedule that allows you to balance your work and personal life. **Compensation and Benefits** arenaflex offers a competitive compensation package that includes: * Starting hourly rate of $18.00 per hour, with incremental increases of $0.50 every 30 days until reaching $21.00 per hour after 180 days of employment * Full benefits on the 1st of the month after 31 days of employment * Energetic and engaging work environments * Medical, dental, vision, 401(k) with employer matching, paid vacation time, tuition reimbursement, employee referral bonuses, and a culture of coaching, development, and career growth opportunities **Why Choose arenaflex?** At arenaflex, it's more than a job – it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation, and monitoring services in the United States. Every employee, from our executive leadership team to our support centers, is united under one noble purpose: we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck; you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and our communities. **How to Apply** If you are a motivated and results-driven individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please submit your application by the anticipated end date of 9/20/2024. The role is scheduled to start on 10/28/2024. Apply Job! Apply for this job