**Experienced Full Stack Customer Service Representative – Work-From-Home Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark is seeking an experienced Full Stack Customer Service Representative to join our team of dedicated professionals who are committed to delivering tailored solutions to meet the diverse needs of our clients. **About blithequark** blithequark is a leading Business Process Outsourcing (BPO) company that specializes in delivering innovative solutions to meet the evolving needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Our team of experts is dedicated to helping our clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. **Job Overview** As a Full Stack Customer Service Representative at blithequark, you will be responsible for handling inbound and outbound customer service and sales projects for a wide variety of clients. You will be the face of our company, providing exceptional customer experiences through effective communication, problem-solving, and conflict resolution. If you are a highly reliable, customer-focused individual with excellent communication skills and a willingness to constantly learn on the job, we want to hear from you! **Key Responsibilities** * Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner * Utilize systems and technology to complete account management tasks, including but not limited to: + Managing customer relationships through various communication channels (phone, email, chat) + Resolving customer complaints and concerns in a fair and timely manner + Providing product and service information to customers + Escalating customer dissatisfaction to managerial team when necessary * Recognize sales opportunities and apply sales skills to upgrade customer experiences * Explain and position products and processes with customers to ensure a clear understanding of our services * Ensure first call resolution through effective problem-solving and call handling techniques * Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction **Essential Qualifications** * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * Ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * Ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * Ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Preferred Qualifications** * Prior contact center experience is not required, but experience in customer service, tech support, inside sales, or back-office support is advantageous * Basic knowledge of CRM software and other customer service tools * Experience with sales and upselling techniques * Ability to work in a team environment and contribute to a positive and inclusive team culture **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and conflict resolution skills * Ability to adapt to changing situations and priorities * Strong customer service orientation and empathy * Ability to work independently and as part of a team * Strong organizational and time management skills * Ability to learn and adapt to new systems and technologies **Career Growth Opportunities and Learning Benefits** * Opportunities for career growth and advancement within the company * Access to training and development programs to enhance your skills and knowledge * Collaborative and inclusive team environment that values diversity and inclusion * Flexible scheduling and work-life balance * Opportunities for professional development and growth **Work Environment and Company Culture** * Work-from-home opportunity with flexible scheduling * Collaborative and inclusive team environment that values diversity and inclusion * Opportunities for professional development and growth * Flexible scheduling and work-life balance * Access to training and development programs to enhance your skills and knowledge **Compensation, Perks, and Benefits** * Competitive hourly rate with bonus opportunities * Paid training and onboarding program * Paid time off and holidays * Medical, dental, and vision coverage options * Life insurance and retirement plan * Flexible scheduling and work-life balance * Opportunities for professional development and growth * Access to training and development programs to enhance your skills and knowledge **Physical Requirements** * This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), it is the policy of blithequark to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. **Diversity and Equality** At blithequark, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at blithequark are based solely on a person's merit and qualifications. blithequark maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling blithequark's commitment to a diverse and equal-opportunity work environment. **Disclaimer** The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. **Regarding COVID-19** As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. **Regarding Masks** To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on blithequark's response to COVID-19, please visit www.blithequark.com/covid-19 **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including screening questions and a brief pre-employment test. We look forward to hearing from you! Apply for this job