**Experienced Full Stack Customer Service Representative – Work from Home in Tennessee at arenaflex**

As a global leader in communications and technology, arenaflex is revolutionizing the way we connect with each other. We're seeking an experienced and passionate Customer Service Representative to join our team and become the voice of arenaflex. This is an exciting opportunity to work from home in Tennessee, providing exceptional customer experiences and driving sales growth. **About arenaflex** arenaflex is a world-renowned company that has been at the forefront of innovation and customer-centricity for decades. Our mission is to empower people to live their best lives by providing cutting-edge technology, services, and solutions that make a real difference. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace culture that values and celebrates individuality. **Job Summary** As a Customer Service Representative at arenaflex, you will be the first point of contact for our customers, handling a wide range of inquiries, issues, and sales opportunities. You will be responsible for providing exceptional customer experiences, resolving complex issues, and driving sales growth through consultative selling. This is a full-time work-from-home position, requiring a strong internet connection, a dedicated workspace, and a flexible schedule. **Key Responsibilities** * Handle customer service calls, emails, and chats, providing timely and effective resolutions to customer inquiries and issues * Use creative problem-solving skills to address complex customer questions and concerns, navigating multiple tools and systems to update customer accounts and maintain records * Provide personalized recommendations for arenaflex's latest products and services, driving sales growth and meeting monthly sales goals * Instill confidence and loyalty in customers through thoughtful listening, utilizing knowledge of arenaflex's products and services to effectively service and retain customers * Resolve complex customer issues virtually, using various tools and resources, along with quick access to engage with your manager or support team for assistance * Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services * Perform basic troubleshooting on both products and services when issues arise * Work a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service **What You Can Look Forward To** * Competitive hourly rate: $15.54 - $17.36 per hour, with additional compensation up to $3,000 if all sales goals and performance expectations are met * Opportunities for career growth and advancement, with training on the latest technology, devices, and arenaflex's entire lineup of products, services, and promotions * Amazing perks and benefits, including: + Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time off and holidays + Sick leave + Paid Parental Leave + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness, accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone **Requirements** * Call center or customer service experience * Flexibility to work any schedule during hours of operation, with specific job assignments requiring day, evening, weekend, or holiday hours * Occasional overtime may be required * Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) * AT&T will provide all of the equipment you'll need to get started (keyboard, monitor, computer, mobile device, etc.) * Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) **What We're Looking For** * A passion for delivering exceptional customer experiences and driving sales growth * Strong communication and problem-solving skills, with the ability to navigate multiple tools and systems * A consultative approach to sales, with a focus on providing personalized recommendations for arenaflex's latest products and services * Flexibility to work a set schedule, including breaks, lunches, and scheduled open time * A strong internet connection and a dedicated workspace, with the ability to participate in workspace audits **Career Growth Opportunities** At arenaflex, we believe in investing in our employees and providing opportunities for career growth and advancement. As a Customer Service Representative, you will have the chance to round out your experience with training on the latest technology, devices, and arenaflex's entire lineup of products, services, and promotions. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace culture that values and celebrates individuality. **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer-centricity. Our work environment is fast-paced and challenging, with a strong focus on delivering exceptional customer experiences and driving sales growth. We believe in investing in our employees and providing opportunities for career growth and advancement. **How to Apply** If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply now and join our team of passionate and dedicated professionals who are committed to delivering exceptional customer experiences and driving sales growth. Apply Job! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that values and celebrates individuality, and we strive to provide opportunities for career growth and advancement to all employees. **Note** arenaflex is not responsible for any external links or websites that may be included in this job posting. Apply for this job