**Experienced Full Stack Customer Service Representative – Work From Home**

Join arenaflex, a global leader in communications and technology, as a Work From Home Customer Service Representative. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers. While you drive to meet your daily and monthly sales goals, you'll help our customers stay connected to what matters the most. **About arenaflex** arenaflex is a global leader in communications and technology, providing innovative solutions to customers worldwide. With a commitment to excellence and customer satisfaction, we strive to deliver exceptional service and support to our customers. As a Work From Home Customer Service Representative, you'll be part of a dynamic team that's passionate about making a difference in people's lives. **Key Responsibilities** As a Work From Home Customer Service Representative, you'll be responsible for: * Handling customer inquiries and resolving issues in a timely and professional manner * Utilizing various tools and systems to initiate and assist customers * Maintaining a working knowledge of all arenaflex products, services, and promotions * Making recommendations according to customer needs * Processing purchases of all products and services * Handling inquiries related to billing, rate plans, features, and services * Handling credit checks, service activations, and changes, and receivables management/collections * Selling all services and products offered by arenaflex * Troubleshooting and resolving customer-impacting issues such as voice and data issues that span multiple networks and interdependent network elements * Providing support for products and services offered by arenaflex * Assisting customers with products and services such as laptop connect services, including air cards, USB devices, initial set-up, and configuration of arenaflex-provided software and applications **What You Can Expect** * Paid training to complete from in-center and home, and additional resources to support you * Competitive compensation package, including a base salary and commissions * Opportunities for career growth and advancement * A dynamic and supportive work environment * Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, and tuition reimbursement program * Paid Time Off and Holidays, Paid Parental Leave, Paid Caregiver Leave, and Additional sick leave beyond what state and local law require * Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone **Requirements** * At least one year of customer service experience * Call center experience preferred * Advanced Typing/keyboarding skills preferred * Ability to work any schedule during hours of operation, including day, evening, weekend, or holiday hours * Occasional overtime may be required * Ability to complete all required training in a virtual environment, inclusive of required knowledge checks * Ability to participate in required security awareness training and testing * Ability to comply with organizational security and compliance standards and participate in required security monitoring and audits * Ability to maintain a workspace in alignment with Work From Home standards and participate in workspace audits * Ability to regularly access performance management tools and review individual performance * Ability to participate in interaction and communication-related policies, processes, and audits * Ability to participate in manual and automated remote monitoring policies and practices * Ability to meet Minimum workspace requirements, including verified internet service with upload/download ability and established dedicated work area (desk, chair, electrical outlet, direct LAN connection) **Physical Requirements** * Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business **BASIC QUALIFICATIONS TESTS** * Applicants will be expected to pass any assessments or tests associated with the position. **TRAINING** * Classroom and/or virtual training as dictated by needs of the business * On-the-job training **Weekly Hours:** 40 **Time Type:** Regular **Location:** Little Rock, Arkansas **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and provides reasonable accommodations for qualified individuals with disabilities. Apply Job! **Why Join arenaflex?** * Join a global leader in communications and technology * Work from home with a dynamic and supportive team * Opportunities for career growth and advancement * Comprehensive benefits package * Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone **Apply Today!** If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of passionate and dedicated professionals who are committed to making a difference in people's lives. Apply for this job