**Experienced Full Stack Customer Service Representative – Virtual Support for arenaflex**

**Job Summary:** Join arenaflex, a leading e-commerce company, as a Full Stack Customer Service Representative in our Virtual Support team. As a key member of our client-facing team, you will play a vital role in delivering exceptional customer experiences, resolving complex issues, and driving customer satisfaction. If you're passionate about providing top-notch support, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! **About arenaflex:** arenaflex is a dynamic and innovative company that's revolutionizing the way people shop and interact with our brand. We're committed to providing an exceptional customer experience, and our Virtual Support team is at the forefront of this mission. As a customer-centric organization, we're dedicated to empowering our customers to create spaces that reflect their unique style, needs, and values. **Job Responsibilities:** As a Full Stack Customer Service Representative, you will: * Provide top-tier support to customers via phone, email, and chat, resolving complex issues and concerns in a timely and professional manner. * Utilize your problem-solving skills to resolve customer complaints and issues in a first-contact resolution approach. * Collaborate with internal teams to resolve customer issues, including returns, exchanges, shipping, and product availability. * Develop a deep understanding of arenaflex products and services to provide accurate and helpful information to customers. * Work effectively in a fast-paced environment, handling an average of 50-60 calls per shift. * Meet or exceed customer satisfaction and service level agreements (SLAs) metrics. * Stay up-to-date on product knowledge, company policies, and procedures to provide accurate and informed support. * Participate in ongoing training and development programs to enhance your skills and knowledge. **Key Qualifications:** * High school diploma or equivalent required; bachelor's degree preferred. * Proficiency in reading, writing, and speaking English and Spanish. * Experience working in a Windows-based environment or similar. * Excellent communication, problem-solving, and interpersonal skills. * Ability to work in a fast-paced environment with minimal downtime. * Strong analytical and critical thinking skills. * Ability to multitask, prioritize tasks, and manage time effectively. **Preferred Qualifications:** * Previous customer service experience in a call center or retail environment. * Experience working with e-commerce companies or similar industries. * Knowledge of CRM software and other customer service tools. * Certification in customer service or a related field. **Benefits:** * Competitive hourly rate of $24/hour. * Comprehensive benefits package, including health, vision, and dental insurance. * 401(k) plan with company match. * Paid time off (PTO) and holidays. * Opportunities for career growth and professional development. * Recognition and rewards for outstanding performance. * A dynamic and supportive work environment. **What We Offer:** * A comprehensive training program to ensure your success in the role. * Ongoing support and coaching from experienced team members. * Opportunities for career advancement and professional growth. * A dynamic and supportive work environment. * Recognition and rewards for outstanding performance. **How to Apply:** If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and is committed to providing equal access to employment opportunities for all qualified individuals, including those with disabilities. We will provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities. **Apply Now:** Apply Job! Apply for this job