**Experienced Full Stack Customer Service Representative – Remote Work-at-Home Opportunity with arenaflex**

**Job Summary:** Join arenaflex, a leading Business Process Outsourcing (BPO) company, in our mission to deliver exceptional customer experiences and drive optimal performance for our clients. As an Experienced Full Stack Customer Service Representative, you will be the face of arenaflex, providing top-notch support to our clients' customers while representing some of the most recognizable brands in the world. If you're a highly motivated and dedicated individual with excellent communication skills, a passion for problem-solving, and a drive to succeed, we want to hear from you! **About arenaflex:** arenaflex is a global leader in Business Process Outsourcing (BPO), specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Our team of experts is dedicated to helping our clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. **Key Responsibilities:** As an Experienced Full Stack Customer Service Representative, you will be responsible for: * Listening to customers, understanding their needs, and resolving customer issues in a timely and professional manner * Utilizing systems and technology to complete account management tasks, including data entry and reporting * Recognizing sales opportunities and applying sales skills to upgrade customer accounts * Explaining and positioning products and processes with customers to ensure a positive experience * Escalating customer dissatisfaction with managerial team to ensure prompt resolution * Ensuring first call resolution through effective problem-solving and call handling **Candidate Qualifications:** We're looking for highly motivated and dedicated individuals who possess the following qualities: * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * Ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * Ability to evaluate, troubleshoot, and follow-up on customer issues * Aptitude for conflict resolution, problem-solving, and negotiation * Customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * Ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Conditions of Employment:** * Must be authorized to work in the country where the job is based * Subject to the program and location of the position, must be willing to submit to a Level II background and/or security investigation with a fingerprint * Must be willing to submit to drug screening * Must be willing to work in a remote work-from-home environment **Compensation and Benefits:** We offer a competitive compensation package, including: * Hourly pay with bonus opportunities * Paid time off and paid holidays * Paid training opportunities * Medical, dental, and vision coverage options * Life insurance and retirement plans * Flexible schedules and casual dress code * Regular raises and promotions based on performance and tenure * Daily, weekly, and monthly incentives, including monetary rewards and prizes * Opportunities for career growth and advancement **Work Environment and Culture:** As a remote work-from-home employee, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. We value diversity, equality, and inclusion and strive to create a workplace where everyone feels welcome and valued. **How to Apply:** If you're a motivated and dedicated individual with a passion for customer service, we want to hear from you! Please submit your application through our careers page, including screening questions and a brief pre-employment test. We look forward to reviewing your application and discussing this opportunity further. **Disclaimer:** The purpose of this job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. **Regarding COVID-19:** arenaflex has taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. **Regarding Masks:** To help protect our candidates and employees, we are requesting that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and require masks be worn when on-location. For more information on arenaflex's response to COVID-19, please visit www.arenaflex.world/covid-19 Apply for this job