**Experienced Full Stack Customer Service Representative – Remote Support Solutions**

Join arenaflex, a leading provider of staffing and support solutions, as a Remote Customer Service Representative and make a positive impact on our clients! As a key member of our team, you'll provide top-notch service and support to our clients, ensuring their satisfaction and contributing to our company's success. **About arenaflex** For over 21 years, arenaflex has been placing employees in various positions across the United States. We're committed to making a positive impact on our customers and providing our employees with the tools and resources they need to succeed. We value a culture of professionalism, teamwork, and continuous improvement. **About the Role** As a Remote Customer Service Representative, you'll be the friendly voice on the other end of the line, assisting callers with their inquiries and resolving issues in a timely and professional manner. You'll work with a variety of customer relationship management (CRM) tools and telephone technology to provide efficient and effective support. This is a full-time, remote position with the flexibility to work from home. We offer paid training, a competitive hourly rate, and a comprehensive benefits package. **Responsibilities** * **Customer Support**: Answer incoming calls, respond to inquiries, and troubleshoot customer issues. * **Issue Resolution**: Research and resolve member or provider inquiries, escalating complex issues to appropriate personnel. * **CRM Management**: Record call information and updates in the CRM ticketing system. * **Outbound Calls**: Conduct outbound calls to customers as needed. * **Application Assistance**: Assist callers in completing online applications. * **Compliance**: Adhere to privacy rules and stay up-to-date on regulations and policies. * **Teamwork**: Connect callers with leadership as needed and collaborate with team members to provide seamless service. * **Problem Reporting**: Report technical or system problems through the online system. **Qualifications** * **Education**: High school diploma or equivalent required. * **Experience**: Minimum one (1) year of customer service experience required. * **Technical Skills**: Proficiency with computer software, CRM tools, and telephone technology. Experience working with help desk software. * **Download Speeds**: Download speeds of at least 60mbps and upload speed of at least 6mbps (must submit speed test via speedtest.net). * **Soft Skills**: Excellent communication skills, both written and oral. Strong problem-solving skills in complex situations. Ability to work independently and as part of a team. **Why Join arenaflex?** * **Competitive Pay**: $18.00 per hour + Benefits. * **Remote Work**: Work from the comfort of your own home with the flexibility to create your own schedule. * **Paid Training**: Comprehensive training program to ensure your success in the role. * **Career Growth Opportunities**: arenaflex offers opportunities for career advancement and professional growth. * **Comprehensive Benefits Package**: arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan. **What We're Looking For** * **Customer Service Expertise**: Showcase your ability to provide exceptional customer service, resolve challenging situations, and maintain a positive attitude under pressure. * **Communication and Problem-Solving Skills**: Highlight your ability to actively listen, empathize with customers, and communicate clearly and concisely. * **Technical Proficiency**: Demonstrate your experience with CRM systems, help desk software, and other relevant technologies. * **Adaptability and Willingness to Learn**: Showcase your ability to adapt to new technologies, learn new processes quickly, and embrace change. **How to Apply** If you're a motivated and customer-focused individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. Interviews will be held from September 9th to 13th, 2024. The anticipated start date is October 1st, 2024. **Additional Information** * **Equipment**: This position is remote, but applicants within a 50-mile radius of Sacramento, CA will need to pick up equipment on-site. Equipment will be mailed to those outside the 50-mile radius. * **Interviews**: Interviews will be held from September 9th to 13th, 2024. * **Start Date**: The anticipated start date is October 1st, 2024. Don't miss this opportunity to join arenaflex as a Remote Customer Service Representative and make a positive impact on our clients! Apply today! Apply for this job