**Experienced Full Stack Customer Service Representative – Remote Support for a Leading Non-Profit Organization**

At blithequark, we're dedicated to creating a culture that's more human, more responsive, and more empathetic. As a certified B-Corp, women-owned corporation, and Best Workplace winner, we've worked purposefully to build a team that's passionate about delivering outstanding customer experiences. We're now seeking an experienced Full Stack Customer Service Representative to join our remote team and help us make a meaningful impact on the lives of our clients' customers. **About blithequark** blithequark is a purpose-driven organization that's committed to team member happiness and customer satisfaction. We believe that every customer interaction is an opportunity to reinforce a customer's love for a brand, and we've built a culture that cares. Our team is passionate about creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. We're proud to be an equal opportunity employer, committed to fostering a culture of diversity, equity, and inclusion. **Job Summary** As a Full Stack Customer Service Representative, you'll have the opportunity to use your passion for customer care to deliver outstanding experiences to our client's customers through a variety of channels, including phone, email, SMS, and chat. You'll be responsible for handling all aspects of customer service with empathy, creativity, and a problem-solving mindset. If you're a customer service enthusiast who's passionate about making a difference, we want to hear from you! **Key Responsibilities** * Represent a diverse range of products and services for a well-respected national non-profit organization, with expertise, positivity, and a can-do attitude. * Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication. * Address questions about membership accounts, products, and services, as well as provide troubleshooting and website assistance. * Answer inquiries about points balances, redemption process and activity history, account sign-up and access, and loyalty points program policies. * Assist members with an online tool providing education and decision support to better prepare consumers for future enrollments. * Take ownership of customer issues, solve problems, and exceed expectations with sound judgment. * Share insights on emerging customer trends and recommend process improvements. * Attend training and participate in cross-training opportunities to enhance skills and knowledge. * Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity. * Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace. **Preferred Qualifications** * Experience in a fast-paced call center environment * Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk) desired * Previous remote work experience **Requirements** * Currently reside in one of the following states: Arizona, Arkansas, Florida, Georgia, Indiana, Kentucky, Maryland, Nevada, New Mexico, North Carolina, South Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin. **Compensation and Benefits** * The position pays $16.00 per hour. * blithequark offers comprehensive benefits, which include health insurance, life & AD&D insurance, paid time off, flexible spending accounts, and access to other benefit programs. **Training & Shift Requirements** * Training is from Monday to Friday from 10:00 am–7:00 pm ET * After completing training, full-time shifts assigned would be between the hours of 10:00 am–8:00 pm ET. **Why Join blithequark?** At blithequark, we believe that our team members are the heart of our organization. We're committed to creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and above all, happiness. We're proud to be an equal opportunity employer, committed to fostering a culture of diversity, equity, and inclusion. **How to Apply** If you're a customer service enthusiast who's passionate about making a difference, we want to hear from you! Please submit your application through our website. We can't wait to hear your story and learn more about your passion for customer care. What We Offer * A dynamic and supportive work environment * Opportunities for professional growth and development * Comprehensive benefits package * Competitive hourly rate * Flexible scheduling to meet your needs What We're Looking For * A customer service enthusiast with a passion for making a difference * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment * Strong technical skills, including proficiency in customer service ticketing systems * Previous remote work experience a plus How to Apply If you're ready to join a team that's passionate about delivering outstanding customer experiences, please submit your application through our website. We can't wait to hear your story and learn more about your passion for customer care. Apply Now! Apply Job! Apply for this job