**Experienced Full Stack Customer Service Representative – Remote Opportunity with blithequark**

Are you passionate about delivering exceptional customer service and making a real impact every day? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join our team of dedicated professionals at blithequark, where you'll have the opportunity to grow your career, develop new skills, and make a meaningful difference in the lives of our clients' customers. **About blithequark** At blithequark, we're committed to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. With a culture that values individuality, innovation, and collaboration, we're a dynamic and supportive team that's passionate about making a difference. Our team members are the heart of our organization, and we're dedicated to providing them with the tools, training, and opportunities they need to succeed. **Job Summary** As a Remote Customer Service Representative with blithequark, you'll be the first point of contact for our clients' customers, providing exceptional service and support through a variety of channels, including phone, email, and chat. You'll work from the comfort of your own home, with the flexibility to choose from a range of shift schedules and work at your own pace. With paid training, competitive pay, and a range of incentives and benefits, you'll be empowered to make a real impact every day. **Key Responsibilities** * Efficiently manage a high volume of inbound calls in a fast-paced environment, using your strong communication and problem-solving skills to resolve customer issues and concerns. * Listen actively to understand customer needs and offer clear, accurate information, using your knowledge of company and client programs, policies, and technology to provide solutions. * Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies, using your technical skills to navigate multiple screens and applications. * Assist cardholders with inquiries regarding transactions and account statuses, using your empathetic and professional communication style to build trust and rapport. * Process transactions efficiently via web-based applications and handle research requests with precision, using your analytical and problem-solving skills to resolve complex issues. * Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations, using your strong written and verbal skills to connect with customers in a professional manner. * Maintain in-depth knowledge of company and client programs, policies, and technology, using your curiosity and enthusiasm to stay up-to-date on the latest developments and trends. **What We Offer** * Work From Home: Enjoy the flexibility and comfort of working from your own home, with the freedom to choose from a range of shift schedules and work at your own pace. * Full Time Employment (40 hours/week): Commit to a consistent work schedule, with the opportunity to advance your career in a supportive, innovative environment. * Competitive Pay: Earn a competitive hourly rate of $14.00, with opportunities to earn up to an additional $350 per month through our incentive plan. * Shift Differential: Earn an additional $1.50 per hour for hours worked between 6PM-6AM, and $1.00 per hour for hours worked on Saturdays and Sundays between 6am-6pm. * Incentive Plan: Earn up to an additional $350 per month by meeting performance metrics, including call quality, attendance, and schedule adherence. * Career Growth: Opportunities to advance your career in a supportive, innovative environment, with training and development programs to help you grow and succeed. * Benefits: Comprehensive benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. **Essential Qualifications** * Must be at least 18 years old and possess a High School Diploma or equivalent. * Must have 6 months of Customer Service, Call Center or Dispatch experience. * Complete a background check, credit check, and security fingerprinting. * Compliance with camera requirements for meetings and training. * Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. * Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. * Equipment: The company will provide all necessary computer equipment. * Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. * Working knowledge of computers and Windows applications. **Preferred Qualifications** * 1+ years of previous call center experience. **What We're Looking For** * A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. * An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. * A calm and composed professional who can navigate challenging conversations with empathy and efficiency. * A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. * A tech-savvy problem solver who's comfortable learning and adapting to new tools and technologies. * A focused multitasker who thrives in a structured, high-volume call center environment. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations for People with Disabilities** People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also . **Vaccination Policy** At blithequark, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark. **Apply Now!** If you're passionate about delivering exceptional customer service and making a real impact every day, we invite you to apply for this exciting opportunity with blithequark. Click the link below to apply now! Apply for the job now! Apply for this job Apply for this job