**Experienced Full Stack Customer Service Representative – Remote Call Center**

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join our dynamic team at blithequark as a Remote Call Center Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our valued customers, resolving their queries and concerns in a timely and professional manner. **About blithequark** blithequark is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. Our team is comprised of talented individuals who share a common vision of delivering exceptional service and exceeding customer expectations. As a Remote Call Center Customer Service Representative, you will be part of a collaborative and dynamic team that is passionate about making a difference in the lives of our customers. **Job Summary** We are seeking an experienced and customer-oriented Customer Service Representative to join our Remote Call Center team. As a key member of our team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner. You will be the primary point of contact for our customers, providing accurate and complete information, handling customer complaints, and maintaining high customer satisfaction. **Responsibilities** As a Remote Call Center Customer Service Representative, your key responsibilities will include: * Managing large amounts of incoming calls in a distraction-free workspace * Identifying and assessing customers' needs to achieve satisfaction * Building sustainable relationships and trust with customer accounts through open and interactive communication * Providing accurate, valid, and complete information by using the right methods/tools * Handling customer complaints, providing appropriate solutions and alternatives within the time limits * Keeping records of customer interactions * Following communication procedures, guidelines, and policies * Going the extra mile to engage customers * Frequent overtime **Requirements** To be successful in this role, you will need to possess the following skills and qualifications: * Proven customer support experience or experience as a client service representative * Track record of achieving expectations * Strong phone contact handling skills and active listening * Familiarity with CRM systems and practices * Customer orientation and ability to adapt/respond to different types of characters * Excellent communication and presentation skills * Ability to multi-task, prioritize, and manage time effectively * High school degree **Additional Details** * Pre-employment Drug Test and Criminal Background * Include with resume: Good contact phone number AND email * Job Type: Full-time * Pay: $18.82 per hour * Benefits: + 401(k) + Dental insurance + Health insurance + Paid time off + Vision insurance + Work from home * Experience level: 2 years * Shift: 8 hour shift * Weekly day range: Monday to Friday, rotating weekends * Work setting: Call center, Remote **Preferred Qualifications** * 2 years of experience in a call center environment * Fluency in Spanish (not required but a useful skill) * Experience assisting utility customers (gas or electric) in a call center environment **What We Offer** As a Remote Call Center Customer Service Representative at blithequark, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our team is passionate about delivering exceptional service and exceeding customer expectations, and we are committed to providing a supportive and inclusive work environment. **How to Apply** If you are a motivated and customer-centric professional with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Take the Next Step** Are you ready to join our dynamic team and make a difference in the lives of our customers? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job