**Experienced Full Stack Customer Service Representative – Personal Lines Insurance Sales and Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a knack for building strong relationships and a drive to succeed in a dynamic sales environment? If so, we invite you to join blithequark's team as a Remote Customer Service Representative, where you'll have the opportunity to take your sales career to new heights while working from the comfort of your own home. **About blithequark** blithequark is a leading provider of personal lines insurance solutions in Georgia, dedicated to delivering outstanding customer experiences and building long-lasting relationships with our policyholders. As a Remote Customer Service Representative, you'll be part of a dynamic team that values innovation, collaboration, and customer satisfaction. Our company culture is built on a foundation of trust, respect, and open communication, ensuring that every team member feels valued and empowered to succeed. **Responsibilities** As a Remote Customer Service Representative, you'll play a critical role in developing and maintaining excellent relationships with new and existing policyholders, resulting in increased levels of retention. Your responsibilities will include: * Proactively contacting policyholders to provide updates and needed actions on accounts * Reaching out to customers who are in cancellation status, following up on terminated policies, and collecting payments to reinstate policies * Following up with customers who have rejected payments (NSF) and those who are late or in jeopardy of being late * Analyzing customer needs and providing appropriate solutions or recommendations * Conducting outbound calls to follow up with customers or provide updates on their requests * Maintaining accurate and detailed records of customer interactions in our CRM system * Collaborating with other team members to resolve customer issues and ensure customer satisfaction * Staying up-to-date with product knowledge and company policies to effectively address customer inquiries * Identifying opportunities for process improvements and contributing to enhancing the overall customer experience **Qualifications** To succeed in this role, you'll need: * Previous experience as an agent, preferably in the personal lines insurance industry * An Active Property & Casualty License for the State of Georgia * Excellent verbal and written communication skills * Ability to work well in a team environment and collaborate effectively with colleagues * Strong problem-solving and analytical abilities * Ability to empathize with customers and provide personalized assistance * Detail-oriented with strong organizational skills * Experience with Allstate and Advisor Pro is a plus **Essential Skills and Competencies** To excel as a Remote Customer Service Representative, you'll need to possess: * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues * Strong problem-solving and analytical abilities, with the capacity to analyze customer needs and provide effective solutions * Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously * Strong attention to detail, with the ability to maintain accurate and detailed records of customer interactions * Ability to stay up-to-date with product knowledge and company policies, ensuring effective communication with customers * Strong organizational skills, with the ability to manage multiple tasks and deadlines **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our team members grow and develop their skills. As a Remote Customer Service Representative, you'll have access to: * Ongoing training and development opportunities, including on-the-job training and coaching * Regular feedback and performance evaluations, ensuring you're on track to meet your goals * Opportunities for career advancement, with a clear path for progression within the company * A dynamic and supportive team environment, where collaboration and innovation are encouraged **Work Environment and Company Culture** As a Remote Customer Service Representative, you'll work from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace. Our company culture is built on a foundation of trust, respect, and open communication, ensuring that every team member feels valued and empowered to succeed. **Compensation and Benefits** As a Remote Customer Service Representative, you'll enjoy: * A competitive salary of $30,000.00 per year * Paid time off, ensuring you have the flexibility to manage your work-life balance * Health insurance, providing you with comprehensive coverage and peace of mind * On-the-job training, ensuring you have the skills and knowledge you need to succeed * Work from home, with the flexibility to manage your schedule and work at your own pace **How to Apply** If you're passionate about delivering exceptional customer service and have a drive to succeed in a dynamic sales environment, we encourage you to apply for the position of Remote Customer Service Representative. Join our team today and take your sales career to new heights! Apply Now! Apply for this job