**Experienced Full Stack Customer Service Representative – Payments and Digital Strategy**

**Join arenaflex and embark on a journey of endless possibilities, where you'll soar to new heights, develop your skills, and become a shining star in our dynamic team.** Are you ready to take your career to new heights and experience the thrill of working with a world-renowned airline? Look no further! arenaflex is seeking an experienced Full Stack Customer Service Representative to join our Payments and Digital Strategy team. As a key member of our crew, you'll be responsible for delivering exceptional customer experiences, navigating complex financial transactions, and ensuring seamless operations. **Why you'll love this role** As a Full Stack Customer Service Representative, you'll be part of a dynamic team that's shaping the future of payments and digital strategy. You'll have the opportunity to work with cutting-edge technology, collaborate with industry experts, and contribute to the growth and success of arenaflex. **Key Responsibilities** * Complete data access and balancing tasks to ensure accurate financial records * Coordinate return items with vendors, the Federal Reserve Bank, and other institutions * Assist other departments with fraud resolution, member inquiries, and accounting standard ledger balancing * Work member cases/assignments and follow established guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws * Process mortgage bills, multi-account and member deposits, credit card bills, and other transactions, including IRA, bankruptcy, and payoff transactions * Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products * Log, review, and make necessary GL, account changes, and/or returns * Process Stop Pays and Check Batching * Complete daily balancing and department closing * Obtain information from members for timely and accurate processing of international and domestic wire transfer requests * Research and verify incoming and outgoing wire transfer information * Communicate with vendors to process wire transfers * Understand and be familiar with outgoing and incoming wire transfer laws * Deposit check returns, review member draft changes, process member checks, verify members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers * Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **What you'll need for success** * Minimum Qualifications: + High school degree or GED + Intermediate Excel and Word experience * Preferred Qualifications: + Previous customer/member service experience + Previous banking or Credit Union experience + Episys/Symitar and processing wires experience * Skills, Licenses & Certifications: + Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or education and hands-on use of the software + Ability to work prolonged hours in support of business needs + Ability to exercise excellent customer service skills + Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team + Ability to perform mathematical calculations and review data + Ability to effectively prioritize work and meet time limits under high volume pressure + Ability to cross-train and perform any position assigned within the department + Ability to interact professionally with all personnel and members + Ability to work independently and with minimum supervision + Ability to self-motivate with strong employer skills and ability for attention to detail + Ability to effectively prioritize work and meet time limits + Ability to maintain excellent performance and attendance * Must pass relevant arenaflex and Credit Union pre-employment compliance exams **What you'll get** * Travel Perks: Ready to explore the world? You, your family, and friends can reach 365 destinations on over 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you thrive. And that's just the beginning, we also offer digital health visits, flexible spending accounts, and more. * Wellness Programs: We want you to be a shining star – that's why our wellness programs offer you all the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year. * Additional Benefits: Other fantastic benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Join arenaflex and become part of a dynamic team that's shaping the future of payments and digital strategy. Apply now and take the first step towards an exciting career with us!** Why arenaflex? At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential, and creating inclusive work environments that meet and exceed the needs of our diverse global community. What are you waiting for? Apply now and join arenaflex on a journey of endless possibilities! Apply Job! Apply for this job