Experienced Full Stack Customer Service Representative – Patient Care and Lead Management for Remote Dental Implant Solutions
Join Our Team and Make a Difference in Dental Health We are Workwarp, a pioneering company dedicated to revolutionizing the dental implant industry. Our mission is to provide exceptional patient care and innovative solutions that transform lives. As a remote Patient Care Representative, you will play a pivotal role in helping potential patients navigate their journey, from initial outreach to the arrangement of consultations. If you're passionate about delivering outstanding customer service, working in a dynamic environment, and contributing to a collaborative team culture, we invite you to join our team. Why Choose Workwarp? Remote Work Flexibility: Enjoy the benefits of working from home, collaborating with a supportive team, and achieving a better work-life balance. Career Growth Opportunities: Engage in professional development and growth within a pioneering company that's committed to advancements in dental health. Make a Difference: Be instrumental in helping patients improve their dental health and confidence, making a meaningful impact on their lives. Competitive Pay and Benefits: Starting at $30 per hour with opportunities for performance-driven bonuses, plus a comprehensive benefits package, including medical, dental, life, and AD&D insurance, short-term disability, and voluntary benefits. Key Responsibilities As a remote Patient Care Representative, you will be responsible for: Qualifying Potential Patients: Employ effective questioning techniques to understand patients' requirements and assess whether our dental implant solutions meet their needs. Providing Compassionate Support: Interact empathetically with prospective patients, addressing their concerns regarding dental implants and guiding them throughout their treatment journey. Managing Leads: Independently oversee incoming leads and inquiries, ensuring consistent follow-up and nurturing of relationships. Achieving KPIs: Strive to meet performance targets related to lead conversion and activity, primarily engaging with warm leads – no cold calling. CRM Management: Utilize CRM tools (e.g., Zoho CRM, Open Dental) to monitor activities, maintain detailed notes, and enhance workflow efficiency. Collaborating Effectively: Partner closely with sales and marketing teams to ensure alignment and address patient needs. Required Skills and Qualifications To succeed in this role, you will need: Experience: Previous experience in customer service or sales, particularly within the healthcare or dental sectors, is preferred. Communication Skills: Proficient verbal and written communication, emphasizing empathy and clarity. Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a remote environment. Technical Skills: Familiarity with CRM systems (experience with Zoho CRM and Open Dental is advantageous) and proficiency in standard office software. Team Player: Strong aptitude for collaboration with cross-functional teams to achieve common objectives. Additionally, relevant certification or degree in healthcare or a related field is beneficial but not mandatory. Compensation and Benefits We offer a comprehensive benefits package, including: Equipment Provided: We'll provide you with the necessary equipment to perform your job duties. Medical, Dental, Life, and AD&D Insurance: Comprehensive insurance coverage to protect you and your loved ones. Short-Term Disability: Financial support in case of temporary disability. Voluntary Benefits: Optional benefits, including vision, long-term disability, cancer, accident, critical care, and hospital indemnity insurance. Paid Holidays, Vacation Time, and Sick Time: Enjoy a healthy work-life balance with paid time off. Flexible Schedules: Work at times that suit you best, with flexible scheduling options. Merit Bonuses: Opportunities for performance-driven bonuses to recognize your hard work and dedication. Equal Opportunity Employer We are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all candidates, irrespective of race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, disability, marital status, genetic information, or any other legally protected status. Join Our Team Today! If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. We look forward to hearing from you! Apply for this job