Experienced Full Stack Customer Service Representative – Night and Weekend Shifts, Providing Exceptional Experiences for VIP Customers in Live Events and Entertainment at Blithequark

Join the Team That's Revolutionizing Customer Experience in Live Events At Blithequark, we're proud to have been voted the best Customer Service team two years in a row by Newsweek. We're now looking for a talented and customer-focused individual to join our Expedited Resolutions Team as a Customer Service Representative. As a key player in our team, you'll have the opportunity to engage with hundreds of customers and sellers, providing top-notch support and solutions to their unique issues. If you're passionate about delivering exceptional experiences, have a knack for technical expertise, and can multitask with ease, we want to hear from you! About Blithequark and the Industry Blithequark operates in the exciting live events and entertainment industry, connecting fans to the experiences that bring them joy. Our company values exceptional customer experiences, and we're committed to creating memorable moments from the point of purchase to the event itself. As a Customer Service Representative at Blithequark, you'll play a critical role in upholding our high standards and ensuring that our VIP customers receive the best possible support. Key Responsibilities As a Customer Service Representative on our Expedited Resolutions Team, your primary responsibilities will include: * Serving as the primary point of contact for high-level customer inquiries via phone, chat, and email * Developing and presenting solutions to customer issues efficiently and effectively * Updating internal order notes and ensuring proper procedures are followed during all customer and seller interactions * Maintaining thorough knowledge of company values, processes, and policies to provide accurate information and resolve issues * Utilizing empathy and professionalism in every interaction to deliver a best-in-class customer experience How Your Role Contributes to the Success of Blithequark Your role as a Customer Service Representative is crucial to providing exceptional experiences for our VIP customers. By: * Maintaining excellent customer experience with tone, empathy, confidence, and attention to detail * Developing and presenting solutions to customer issues efficiently and effectively * Updating internal order notes and ensuring proper procedures are followed during all customer and seller interactions * Maintaining thorough knowledge of company values, processes, and policies to provide accurate information and resolve issues * Utilizing empathy and professionalism in every interaction to deliver a best-in-class customer experience You'll be contributing to the overall success of Blithequark and helping us achieve our business goals. Role Expectations and Progression As a Customer Service Representative on our Expedited Resolutions Team, you'll have a clear path for growth and development. Here's what you can expect in your first 30, 90, and 180 days: **30 Days:** * Complete new hire orientation and gain the resources you need to be successful * Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our fans and sellers * Acclimate to team and company norms, business objectives, and Blithequark's values * Understand the flow of buyer orders and entry-level call inquiries * Become familiar with company policies and processes * Navigate and resolve non-complex calls * Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety **90 Days:** * Contribute to our approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety * Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives * Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory and navigating escalated contacts **180 Days:** * Apply methods to execute individual tasks that positively impact the team * Play an active role in continued learning to advance skill sets necessary for team goals * Be competent in industry nuances and company policies * Manage highly complex, escalated, and high-value contacts without guidance * Be ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities What You'll Bring To succeed as a Customer Service Representative on our Expedited Resolutions Team, you'll need: * Work experience in customer service in a retail or service-related industry * Computer proficiency, including the ability to maintain 50+ WPM typing speed and efficiently operate basic PC/web browser functionality * Excellent empathy, confidence, and patience * Written communication skills with an aptitude for grammar and spelling accuracy * Ability to multitask in a fast-paced environment * Self-reliance and ability to work with minimum supervision * Research skills to troubleshoot customer issues * Willingness to be flexible in work hours where needed * Genuine interest in live events, sports, and entertainment Work Schedule and Benefits As a Customer Service Representative on our Expedited Resolutions Team, you can expect: * A hybrid work model, with 3 days in the office and 2 days at home * A schedule of Thurs/Fri, Sun/Mon, or Sun/Wed off * Hours of 3:30 pm - 12:00 am * A comprehensive benefits package, including: + $40,000 base salary with overtime eligibility + Bi-annual bonuses + Annual equity grant + Flexible PTO + Mental Health Days + Floating Holidays + Wellness programs + 401K Matching Perks and Privileges At Blithequark, we believe in rewarding our team members and providing them with unique perks and privileges. As a Customer Service Representative, you'll enjoy: * Seeing your favorite live events and performers on us! * Working in a hybrid environment that provides the option to split time between your home and a brand new, perk-filled office space * Balancing personal life and professional responsibilities with flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs * Earning additional income through bonus incentives * Saving for your future through 401K Matching Conclusion If you're passionate about delivering exceptional customer experiences, have a knack for technical expertise, and can multitask with ease, we want to hear from you! As a Customer Service Representative on our Expedited Resolutions Team at Blithequark, you'll have the opportunity to join a best-in-class team, engage with hundreds of customers and sellers, and make a real difference in the live events and entertainment industry. Apply now and take the first step towards a rewarding and challenging career at Blithequark! Apply for this job