Experienced Full Stack Customer Service Representative – Membership and Retention with Problem-Solving and Sales Skills

Join the Team at blithequark: Delivering Legendary Service and Building Lasting Relationships blithequark is seeking highly motivated and customer-focused individuals to join our Industry Leading Membership Call Center as a Customer Service Representative – Membership. As a key member of our team, you will have the opportunity to work directly with our members, providing exceptional service and support while promoting our products and services. If you have a passion for helping others, a knack for problem-solving, and a desire to grow in your career, we want to hear from you! About blithequark and Our Industry blithequark is a leading organization dedicated to providing top-notch service and support to our members. With a rich history dating back to 1902, we have established ourselves as a trusted and respected brand in the industry. Our team of 14,000 employees across 21 states is committed to delivering legendary service and beneficial products that provide our 17 million members with peace of mind and value. What We Offer At blithequark, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package, including: Outstanding Benefits : Health coverage for medical, dental, and vision, as well as a 401(k) savings plan with company match and pension In-Person Training : A structured training schedule from 9am to 6pm, Monday through Friday, with every other Saturday Competitive Compensation : $22/hour to start, with opportunities for growth and advancement Paid Time Off : PTO for community volunteer programs, wellness programs, and employee discounts on membership, insurance, travel, and more Tuition Assistance : Support for your educational goals and career development Job Summary As a Customer Service Representative – Membership at blithequark, you will be responsible for providing exceptional service and support to our members via inbound phone calls and internet requests. Your primary goal will be to resolve member service requests efficiently and effectively, while promoting our products and services to meet their needs. Key Responsibilities Member Service : Respond to and resolve member service requests via phone and internet, providing timely and effective solutions to their issues Product Promotion : Proactively offer valuable products and services to meet member needs, promoting sales and revenue growth Problem-Solving : Listen and understand member issues, offering meaningful solutions and critically thinking of unique member-centric solutions Communication : Actively listen and engage with members and fellow team members, demonstrating excellent communication skills (written, verbal, and listening) Data Entry : Accurately enter data into our computer systems, maintaining high levels of accuracy and efficiency Multi-Tasking : Perform well in a fast-paced environment, handling multiple tasks and responsibilities simultaneously Requirements and Qualifications To be successful in this role, you will need: Prior Customer Service Experience : A background in customer service, preferably in a call center or similar environment Excellent Communication Skills : Demonstrated ability to communicate effectively with members and team members, both verbally and in writing Computer Proficiency : Ability to navigate complex computer systems, with proficiency in data entry and computer applications Flexibility and Adaptability : A flexible and "can-do" attitude, with a willingness to adapt to changing environments and priorities High School Diploma or Equivalent : A high school diploma or equivalent is required, with a preference for candidates with a college degree or higher Background Check and Drug Test : Must be able to pass a background check and drug test Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative – Membership, you will have opportunities to: Advance in Your Career : With a strong performance record, you can move into leadership roles or specialized positions within the company Develop New Skills : Participate in ongoing training and development programs, enhancing your skills and knowledge in areas such as customer service, sales, and leadership Build a Long-Term Career : With a stable and growing organization, you can build a long-term career with blithequark, enjoying opportunities for advancement and growth Our Culture and Values At blithequark, we value diversity, inclusion, and belonging. We believe that our employees are our greatest asset, and we strive to create a workplace where all employees feel engaged, valued, and respected. Our core values include: Diversity and Inclusion : Embracing and celebrating diversity in all its forms, promoting inclusion and belonging throughout our organization Legendary Service : Delivering exceptional service and support to our members, exceeding their expectations and building lasting relationships Teamwork and Collaboration : Fostering a culture of teamwork and collaboration, where employees work together to achieve common goals Conclusion If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative – Membership, you will have the chance to build a rewarding career, develop new skills, and make a positive impact on our members' lives. Join our team today and start delivering legendary service! Apply for this job