**Experienced Full Stack Customer Service Representative – Medicaid Member Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join blithequark's dynamic team as a Remote Call Center Customer Service Representative. As a key member of our Medicaid Member Support team, you will play a vital role in providing top-notch support to individuals and families navigating the Iowa Medicaid Program. **About blithequark** At blithequark, we pride ourselves on being a mission-driven organization that delivers critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our success, and we're committed to fostering a culture where individuality is valued and respected. As a remote customer service representative, you'll have the opportunity to make a real impact while enjoying the flexibility and autonomy that comes with working from home. **The Role** As a Remote Call Center Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibilities will include: * Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles * Accurately documenting enrollment requests and status changes * Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone * Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies * Providing clear, complete, accurate, and objective information based on a full understanding of program requirements **Requirements** To succeed in this role, you'll need: * A basic understanding of a call center environment in a customer service role and quality monitoring processes * The ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers * Problem-solving skills through analysis and ongoing feedback * The ability to achieve results through knowledge, empathy, and commitment * A high school diploma or GED * A background check (required) * Residency within 1 hour driving distance from Des Moines, IA **Preferred Qualifications** While not required, the following skills and qualifications will make you a strong candidate: * Excellent typing and grammar skills * Ability to navigate a computer * Understanding and utilization of policy * Excellent customer service skills * Excellent phone etiquette skills * Reliable internet access **What We Offer** As a valued member of our team, you can expect: * A competitive hourly rate of $18.00 * Paid training with equipment provided * A full-time schedule (40 hours a week) * Career growth opportunities * PerkSpot – an employee discount program * Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time **Work Environment and Culture** At blithequark, we prioritize a positive, employee-friendly culture that values individuality and fosters growth and development. Our remote work environment allows you to work from the comfort of your own home, while still being part of a dynamic and supportive team. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. **Pay Transparency Laws** Please note that pay transparency laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations for Individuals with Disabilities** If you require a reasonable accommodation to apply for or compete for employment with blithequark, please submit your request through our accommodation form. We're committed to providing equal access to employment opportunities for individuals with disabilities. **Apply Now!** Ready to join our dynamic team and make a real impact in the lives of others? Apply now by clicking the link below: Apply for the job now! Don't miss this opportunity to join a dynamic team and make a real difference in the lives of others. Apply now and take the first step towards a rewarding career with blithequark! Apply for this job