**Experienced Full Stack Customer Service Representative – Insurance Industry Expertise**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark as a Full Stack Customer Service Representative. As a key member of our customer-facing team, you will be the first point of contact for Homesite-CONNECT customers, providing top-notch support and resolving complex issues with ease. **About blithequark** At blithequark, we're revolutionizing the insurance industry by harnessing the power of technology to create faster, smarter, and more efficient solutions. Our team of talented professionals is dedicated to pushing the boundaries of innovation and creativity, and we're looking for like-minded individuals to join our crew. As a Full Stack Customer Service Representative, you'll have the opportunity to work with cutting-edge tools and technologies, collaborate with a passionate team, and make a real impact on our customers' lives. **Job Summary** As a Full Stack Customer Service Representative, you will be responsible for providing exceptional customer service to Homesite-CONNECT customers, resolving complex issues, and developing a deep understanding of our products and services. You will work closely with our Customer Service Manager and other team members to ensure seamless communication and collaboration. This is a remote role, with the opportunity to work from home and occasionally travel to one of our office locations for team meetings, trainings, and culture events. **Key Responsibilities** * Provide exceptional customer service to Homesite-CONNECT customers, responding to inquiries, resolving issues, and escalating complex problems to senior team members * Develop a deep understanding of our products and services, including company policies and procedures * Troubleshoot and resolve simple usability issues raised by customers, referring more complex issues to senior team members * Collaborate with coaches and senior team members to process requests and resolve complex issues * Educate clients and advisors on newly enacted services, facilitating efficient self-service and reducing the need for support * Develop and maintain a thorough understanding of our products and services, staying up-to-date on new developments and changes * Work closely with the Customer Service Manager to ensure seamless communication and collaboration **Essential Qualifications** * 2+ years of experience in a customer-facing role, preferably in the insurance industry * Demonstrated written and spoken communication skills, with the ability to communicate complex information in a clear and concise manner * Ability to manage multiple priorities in a fast-paced environment, with a focus on delivering exceptional customer service * Strong problem-solving skills, with the ability to troubleshoot and resolve complex issues * Licenses: Employees are expected to pass their state's P&C license exam within 12 months, with training and administrative support provided **Preferred Qualifications** * Experience working in a remote environment, with a strong understanding of virtual communication tools and technologies * Familiarity with insurance industry products and services, including company policies and procedures * Strong analytical and problem-solving skills, with the ability to think critically and outside the box * Experience working in a team environment, with a focus on collaboration and communication **Skills and Competencies** * Excellent written and spoken communication skills, with the ability to communicate complex information in a clear and concise manner * Strong problem-solving skills, with the ability to troubleshoot and resolve complex issues * Ability to manage multiple priorities in a fast-paced environment, with a focus on delivering exceptional customer service * Strong analytical and problem-solving skills, with the ability to think critically and outside the box * Familiarity with insurance industry products and services, including company policies and procedures **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Full Stack Customer Service Representative, you'll have access to a range of training and development opportunities, including: * Ongoing training and coaching to help you develop your skills and knowledge * Opportunities to work with cutting-edge tools and technologies * Collaborative and supportive team environment, with a focus on communication and collaboration * Opportunities for career advancement and professional growth **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from home and create your own schedule. However, you'll also have the opportunity to occasionally travel to one of our office locations for team meetings, trainings, and culture events. Our office locations are: * Madison, WI 53783 * Boston, MA 02110 * Denver, CO 80112 * Eden Prairie, MN 55343 * Keene, NH 03431 * St. Joseph, MO 64507 * Phoenix, AZ 85034 We're a passionate and creative team, dedicated to pushing the boundaries of innovation and creativity. We value collaboration, communication, and a growth mindset, and we're looking for like-minded individuals to join our crew. **Compensation, Perks, and Benefits** As a Full Stack Customer Service Representative, you'll receive a competitive hourly rate, with the opportunity to earn up to $30.76 per hour. You'll also have access to a range of benefits, including: * Comprehensive medical, dental, vision, and wellbeing benefits * Competitive 401(k) contribution and pension plan * Annual incentive and 9 paid holidays * Paid time off program (23 days accrued annually for full-time employees) * Student loan repayment program and paid-family leave **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an inclusive and supportive employer. Apply for this job