**Experienced Full Stack Customer Service Representative – Home-Based Collections Specialist**

**Join arenaflex, a Fortune 50 business enterprise, and become a part of a dynamic team that prioritizes relationships, growth, and success.** At arenaflex, we're committed to making a positive impact on the lives of our guests and team members. As a Home-Based Sr. Specialist in Collections, you'll play a vital role in delivering exceptional customer service and driving business results. If you're passionate about building strong relationships, resolving complex issues, and working in a fast-paced environment, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading retailer with over 400,000 team members worldwide. We're dedicated to helping all families discover the joy of everyday life. Our core values are built on caring for our guests, investing in the communities we serve, and prioritizing relationships, growth, and success. At arenaflex, we're committed to creating a culture of responsiveness, empathy, and dedication, both internally and externally. **The Target Enterprise Services (TES) Agency** The TES agency is at the forefront of communication, whether it's with guests or arenaflex team members. From guest service specialists and product designers to supplier managers and financial and human resources analysts, TES encompasses various key and high-visibility areas that elevate and nurture arenaflex's unique reputation. We cultivate loyalty and satisfaction through remarkable services and experiences. And we foster a culture of responsive, informed, and dedicated services – from the inside out – through company-provided services that our team members can rely on. **TES Provider Facilities** TES has multiple service facilities focused on delivering an exceptional experience with every touch and providing quick and seamless resolutions of issues on behalf of our guests and team members. From RedCard Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we take pride in infusing every interaction with that signature arenaflex service that guests and team members alike have come to expect. From our headquarters to our stores and distribution facilities, we directly drive arenaflex's bottom line by building guest loyalty as the store of choice and taking care of our team members so they can get back to doing what they do best. **As a Home-Based Sr. Specialist in Collections, you'll:** * Interact with guests and negotiate bill arrangements for both inbound and outbound collections. * Provide a arenaflex interaction with credit account holders through treating them with respect and appreciation, showing courtesy and friendliness, identifying diverse account holder segments, and offering suitable possible solutions. Responsible for thoroughly knowing and adhering to all credit guidelines and procedures, account charge terms, billing/collections structures, and various state and federal laws, regulations, and policies governing credit and collections. * Demonstrate problem-solving skills through probing or making recommendations for handling of exceptional account situations (e.g., bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.). * Work in a multi-media environment (emails, phone calls, chat messages, and letters) that's challenging and fast-paced, requiring you to prioritize work accordingly. * The core responsibilities of this role are defined within this job description. Job responsibilities may evolve at any time due to business needs. **About You** * High School Diploma or GED * Ability to work a flexible schedule, including nights, weekends, and holidays * 1-2 years of prior guest experience or customer service experience * Ability to engage with guests, team members, and internal business partners with a professional, friendly, empathetic style, and de-escalate as needed * Excellent verbal and written communication skills, including listening, negotiating, and decision-making skills. Experience managing escalated guest complaints * Ability to apply various data sources to respond to questions, identify issues, and accurately resolve guest problems * Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications * Access to a home workspace that is free from noise distractions to perform the role * Hardwired internet at your home location (Hardwired: using an Ethernet cable to directly connect the arenaflex-issued laptop to the modem or router) * Meet the minimum bandwidth requirement of 40mbps download/5mbps upload * Ability to interact through a arenaflex-issued internet webcam for required meetings, training, and/or interactions * Ability to safely lift and carry up to 25 pounds of equipment **Additional Home-Based Requirements** * From time to time, and upon request, you'll be required to complete an online speed test and email a photo of your speed test result to your supervisor. * You may be required to deactivate Wi-Fi functionality while using arenaflex systems during work hours. * You may be required to store emergency and work phone numbers (excluding online resources) and other required notices in a conspicuous spot in your home workspace. * If there are prolonged disruptions in your power or internet service, you'll be required to follow specific arenaflex procedures, which may include taking unpaid days off if applicable. * You will take reasonable care to prevent unauthorized disclosure of or access to arenaflex assets or data through others in the home worksite. * You must log out or lock your arenaflex-issued laptop when you are away from your workspace. * arenaflex-issued systems can only be used for arenaflex business purposes, and printing and/or storing proprietary data is not allowed. * You must maintain your workspace free from any personal mobile phones, tablets, or other such devices (especially video and audio recording devices). * You must maintain arenaflex's dress code expectations while working from home. * You must maintain only one designated work location. * You must use the surge protector to ensure your arenaflex-issued system is properly supplied. * You will not be reimbursed for any home office expenses, including internet, office supplies, or furniture. * You are expected to follow arenaflex's "Ergonomics in the Workplace" guidelines when setting up your workspace and ensure a safe work environment. * You must have a working smoke detector in or near the workspace. * You must have a first aid kit available near the workspace. * You may be expected to install all issued arenaflex systems in your home workspace. * You may be expected to disassemble and return all arenaflex-issued systems as directed by your supervisor upon request and/or upon the completion of your role. **Benefits** * High School Diploma * Medical Insurance * Vision Insurance * Dental Insurance * Life Insurance * 401(k) Retirement Plan * PTO * Employee Discount * Paid Sick Leave * Paid Family Care Leave * Paid Vacation Leave **Join arenaflex Today!** If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and building strong relationships, we encourage you to apply for this exciting opportunity. As a Home-Based Sr. Specialist in Collections, you'll have the chance to make a positive impact on the lives of our guests and team members. Apply now and become a part of the arenaflex team! Apply for this job