**Experienced Full Stack Customer Service Representative – Healthcare Industry Expertise**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark as a Provider Customer Service Call and Chat Representative. As a key member of our team, you will play a vital role in shaping the healthcare experience for millions of people across the country. **About blithequark** At blithequark, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone deserves the opportunity to live their healthiest life, and we're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. **The Role** As a Provider Customer Service Call and Chat Representative, you'll serve as the primary point of contact for healthcare providers, resolving issues efficiently and providing support through various channels like calls and chats. You'll need to navigate multiple systems, collaborate with internal partners, and promote self-service digital tools to enhance provider satisfaction. Success in this role is measured by metrics such as first call resolution rate, provider satisfaction scores, and efficient issue resolution time. **Key Responsibilities:** • Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues • Service Providers in a multi-channel environment including call, dual chats, and email as required • Quickly and appropriately triage contacts from healthcare professionals (i.e. physician offices, clinics, billing offices) • Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g. benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health) • Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction • Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner • Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types • Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution **Essential Qualifications:** • High School Diploma / GED OR equivalent work experience • Must be 18 years of age OR older • 1 years of customer service experience analyzing and solving customer’s concerns • Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications • Ability to work full-time (40 hours/week), Monday - Friday, during our normal business hours of 10:35am - 7:05pm CST, including the flexibility to work occasional overtime, weekends, and/or some holidays, based on the business need **Preferred Qualifications:** • Experience in a related environment (i.e., office, call center, customer service, etc.) using phones and computers as the primary job tools • Health care experience and knowledge of healthcare terminology • Currently reside within FL, TX, OH, NC, TN, AZ, NM, IN, CO, or VA **Telecommuting Requirements:** • Reside within the Central, Mountain, OR Eastern Time Zone • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a blithequark approved high-speed internet connection or leverage an existing high-speed internet service **Soft Skills:** • Proficient in multi-tasking, including managing multiple conversations simultaneously • Skilled in quickly resolving calls and messages, effectively preventing escalated complaints • Strong time management skills • Exceptional written communication skills • Demonstrated problem-solving, organizational, and interpersonal skills • Excellent active listening and comprehension abilities • Proven track record of consistently achieving quality and productivity standards • Typing Speed greater than OR equal to 35-40 WPM with an accuracy of 90% • High emotional intelligence and empathy **What We Offer:** • Competitive hourly rate of $16.88 to $33.22 per hour based on full-time employment • Comprehensive benefits package, including medical, dental, and vision coverage • Incentive and recognition programs to reward your hard work and dedication • Equity stock purchase and 401k contribution • Opportunities for career growth and professional development • A dynamic and supportive work environment that values diversity, equity, and inclusion **How to Apply:** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity:** blithequark is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. **Drug-Free Workplace:** blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. **Join Our Team:** At blithequark, we're committed to creating a workplace that values diversity, equity, and inclusion. We believe that everyone deserves the opportunity to live their healthiest life, and we're dedicated to making a meaningful impact in the healthcare industry. Join our team today and be part of a dynamic and supportive work environment that values your contributions and recognizes your potential. Apply for this job