**Experienced Full Stack Customer Service Representative – Commercial and Public Sector Support**

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding career opportunity? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow and develop your skills in a dynamic and supportive environment? If so, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at blithequark. **About blithequark** blithequark is a leading provider of business process outsourcing, staff augmentation, contact center customer services, and IT Services. With a strong commitment to innovation and customer satisfaction, we help our clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. Our team of over 10,000 talented individuals is dedicated to providing exceptional service to our clients and their customers. **Job Overview** We are seeking an Experienced Full Stack Customer Service Representative to join our team in Las Cruces, NM. As a key member of our customer service team, you will be responsible for handling inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. You will work on behalf of some of the most recognized brands in the world, interacting with hundreds of customers each week to resolve support issues, sell new products and services, and ensure best-in-class customer experience. **Key Responsibilities** * Listen to and resolve customer issues in a professional and courteous manner * Utilize systems and technology to complete account management tasks and provide exceptional customer service * Recognize sales opportunities and apply sales skills to upgrade customers * Explain and position products and processes when interacting with customers * Appropriately escalate customer dissatisfaction and provide solutions * Ensure first call resolution through problem-solving and effective call handling **Candidate Qualifications** We are looking for highly motivated and customer-focused individuals who are passionate about delivering exceptional customer experiences. Ideal candidates will have: * A high school diploma or equivalent * Experience with data-entry utilizing a computer * The ability to read and speak English fluently * A wired, high-speed internet connection (Download speed of 20Mbps+) * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Preferred Qualifications** * One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment * State or Federal work experience **Working Conditions** This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. **Benefits and Compensation** We offer a competitive compensation package, including: * $15.00 per hour * Paid time off * Regular raises * Advancement opportunities * Fun, engaging work environment * Casual dress code * Cash and prize contests * Medical, dental, and vision coverage options * Paid training opportunities **Career Growth Opportunities** We are committed to helping our employees grow and develop their skills in a dynamic and supportive environment. Our career growth opportunities include: * Supervisor * Trainer * Talent Acquisition * Operations Management **Work-Life Balance** We understand the importance of work-life balance and offer flexible scheduling options to ensure that our employees can balance their work and personal responsibilities. **Diversity and Equality** At blithequark, we are committed to creating a diverse and inclusive work environment where all employees feel valued and respected. We are an equal opportunity employer and welcome applications from diverse candidates. **How to Apply** If you are a highly motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at blithequark. Please visit our website at [insert website URL] to submit your application. **Disclaimer** The purpose of this job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. **Regarding COVID-19** As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. For more information on blithequark's response to COVID-19, please visit [insert website URL]. Apply for this job