**Experienced Full Stack Customer Service Representative – Airline Industry Work From Home Part Time Opportunity**

Are you ready to embark on a journey of growth, learning, and adventure? Join the blithequark family, and you'll explore the vast expanse of possibilities, both in and out of the workplace. As you soar to new heights, you'll tackle challenges with agility and poise, acquiring new skills and propelling your career while having a blast. Come and elevate both your personal and professional life, and get ready to take off! **Why You'll Love This Role** As a Customer Service Representative at blithequark, you'll connect with clients in a considerate, effective, friendly, and professional manner. You'll be the face of our airline, providing exceptional service and ensuring that every interaction is a memorable one. **What You'll Do** Here are the key responsibilities of the role: * Issue, reissue, and refund traveler tickets * Book, ticket, and confirm flight reservations * Rebook travelers on oversold flights and during irregular operations * Perform traveler check-in and boarding tasks (excluding curbside), amend oversold seat assignments, and issue updates * Issue vouchers and coordinate with vendors for traveler hotel accommodations, meals, and transportation; coordinate refueling and reactivation * Perform traveler loading, including ticket lift as well as ticket lift/check * Operate gate readers/scanners and related tasks to include pre-boarding, observing/checking carry-on items and departure gate models * Operate jetways/bridges for the purpose of boarding and deplaning travelers * Make boarding and departure gate announcements * Convey domestic/international flight reports * Perform traveler service flight close-out procedures * Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters * Maintain the schedule of the flight boarding process * Perform customer service hands-on training * Process and complete credit card baggage transactions at stands in the ticket counter area and activation stations * Assist travelers with self-service kiosk check-in and bag handling at ticket counters * Manage lines at ticket counter stands and ticket counters * Clear/confirm international reports at booths in the ticket counter area and activation stations * Accept and activate travelers' self-labeled bags at activation stations * Assist clients requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory travelers, special assistance travelers, as well as unaccompanied minors * Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements * Have regular and predictable attendance on site, including fulfilling any mandatory overtime requirements. * Answer and assist during security or potential crisis situations * Provide gate information to travelers * Provide quality customer service in a professional manner and in accordance with blithequark's standards. * Adhere to company policies, procedures, and execution guidelines. * Follow through with task-related stages of preparation * Comply with applicable laws (e.g. DOT, FAA, TSA) * Utilize various internal resources/frameworks including during customer interactions * Wear uniforms as required by company policy * Reasonable accommodations may be made for qualified individuals with disabilities. * Depending on your airport size, you may also perform the following: * Perform Passenger Activity Control capabilities including air to ground communication along with Peak capabilities * Assist international travelers through customs/migration, including baggage reverify * Convey tickets, international flight reports, and customs/migration forms **All You'll Need for Success** To excel in this role, you'll require: * Minimum Qualifications: + Education: High school diploma or GED or equivalent + Language skills: Bilingual language skills may be required in certain locations + Valid driver's license as required by local authorities + Should meet FAA criminal background investigations to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable + Should be able to obtain suitable airport authority or US Customs security badges, if relevant + Completion of a pre-employment drug screen, comprehensive background check, and fingerprinting to meet company and security requirements + Should be eligible to work in the U.S. * Preferred Qualifications: + Education: Bachelor's degree or higher + Experience: Working knowledge of Sabre or other Passenger Service Systems + Previous face-to-face customer service experience + Working in a fast-paced environment **What You'll Get** As a valued member of the blithequark team, you'll enjoy: * Travel Benefits: Ready to explore the world? You, your family, and friends can access over 365 destinations on more than 6,800 daily flights across our global network. * Medical Benefits: From day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * Health Initiatives: We want you to be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Be Yourself at blithequark** From the colleagues we hire to the customers we serve, diversity and inclusion are the foundation of the powerful workforce at blithequark. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel a deep sense of satisfaction and fulfillment as you do your part to keep the world's largest airline moving smoothly as we care for people on life's journey? Come and be yourself at blithequark. **Interview Questions** Here are some common interview questions to help you prepare: * Can you tell us about yourself? * What interests you about this position? * What are your strengths? * What are your weaknesses? * Can you give an example of a time when you solved a problem creatively? * How do you handle stress and pressure? * How would you describe your work style? * Can you tell us about a time when you had to work with a difficult colleague or supervisor? * How do you stay organized and prioritize tasks? * What are your long-term career goals? **Required Documents** To apply for this role, please ensure you have the following documents ready: * Qualifications certificate with mark sheets * Passport-size photographs * Signature **How to Apply** To apply for this role, please follow these steps: * Read the official notification carefully from the official website. * Read the notification carefully before applying. * Fill out the application form (the link is provided below). * Attach the required document and passport-size photo with signature. * Then submit. 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