**Experienced Full Stack Customer Service Manager – Cloud Application Support and Development**
Join blithequark, a leading innovator in Cloud advances, as a key member of the AWS Client Support group. As an Experienced Full Stack Customer Service Manager, you will be at the forefront of this groundbreaking innovation, helping a global list of clients as they build critical applications on top of AWS services like Amazon S3 and Amazon EC2. With a focus on delivering top-notch client experiences, you will lead an elite performance team, driving constant improvement through contact reduction and building client support tasks profile. **About blithequark** blithequark has gained notoriety for greatness with ongoing instances of being named #1 in client assistance, #1 in generally trusted, and #2 in generally imaginative. Our commitment to innovation and customer satisfaction has made us a leader in the industry. As a member of the AWS Client Support team, you will be part of a dynamic and growing organization that is driving the world in Cloud advances. **Job Summary** As an Experienced Full Stack Customer Service Manager, you will be responsible for making and managing an elite performance team, bringing about a top-notch client experience. You will interpret the vision and provide guidance to achieve individual and group performance objectives. Your key responsibilities will include: * Managing the daily activities of the team and being accountable for overall efficiency, quality, and delivery of business services. * Assisting in driving business delegate case quality and metrics, monitoring trends, and ensuring corrective actions. * Establishing clear work cycles to empower and improve performance. Identifying and supporting deliberate process improvement to open opportunities. * Communicating business updates, needs, goal status, and any challenges to clients, partners, and management. * Getting it (at an advanced level) what's involved in building and improving a cloud-based design. You jump into technical details, ask the right questions, and drive the right client results. * Proactively identifying risks and bringing them to the attention of your administrator, clients, and partners with plans for mitigation before they become barriers. * Conveying thoughts, both verbally and in writing, to a wide range of audiences. * Focusing on underlying driver goals and functional excellence. You collaborate with business administration delegates, account managers, and other internal groups to streamline team tools and execute upgrades that improve processes (e.g., automating scheduled or manual tasks). * Developing team managers by providing guidance, executing, and conducting training and mentorship. * Ensuring team managers have a clear understanding of the performance bar and metrics used to measure performance. * Managing performance and conduct issues, considering teams responsible for performance carry out progress plans, and raising the performance bar. * Assisting your representatives with developing by empowering them to contribute to conversations, supporting their ideas, and enabling autonomous navigation. **Essential Capabilities** * 4+ years of demonstrated leadership experience in Customer Services or similar elite performance functional groups. * 3+ years' experience building teams and employee development plans. * Exhibited experience driving projects to improve support-related processes. * Strong relational, verbal (talking, listening, translation), and written communication skills in both Turkish and English. **Preferred Capabilities** * Four-year college education in Software Engineering, Science, or Business. * Ability to work in a fast-paced, high-speed environment. * Experience with AWS technologies. * Capability in MS Office, with advanced Success and reporting skills. **Career Growth Opportunities and Learning Benefits** As a member of the AWS Client Support team, you will have opportunities for career growth and development. You will be part of a dynamic and growing organization that is driving the world in Cloud advances. Our commitment to innovation and customer satisfaction has made us a leader in the industry. **Work Environment and Company Culture Highlights at blithequark** blithequark is a leader in the industry, and our commitment to innovation and customer satisfaction has made us a leader in the industry. Our work environment is dynamic and fast-paced, with a focus on delivering top-notch client experiences. We are a team-oriented organization that values collaboration, communication, and continuous improvement. **Compensation, Perks, and Benefits** As an Experienced Full Stack Customer Service Manager, you will be compensated with a competitive salary of $27-$35/Hour. You will also have access to a range of benefits, including health insurance, retirement plans, and paid time off. **How to Apply** If you are a motivated and experienced leader who is passionate about delivering top-notch client experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about blithequark and our commitment to innovation and customer satisfaction. Apply for this job