**Experienced Full Stack Customer Service Manager – Airline Operations and Client Experience**

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the blithequark family as a Customer Service Manager, where you'll have the opportunity to shape the future of our airline operations and drive business growth. **About blithequark** At blithequark, we're more than just an airline – we're a community of passionate individuals dedicated to connecting people and cultures around the world. With a rich history spanning over a century, we've built a reputation for excellence in safety, customer service, and operational efficiency. Our commitment to innovation, diversity, and inclusion has earned us a place among the world's leading airlines. **Why You'll Love This Role** As a Customer Service Manager at blithequark, you'll be part of a dynamic team that's shaping the future of air travel. You'll have the opportunity to: * Drive operational excellence and safety in our airline operations * Foster a culture of innovation, collaboration, and continuous improvement * Develop and lead high-performing teams to deliver exceptional customer experiences * Collaborate with cross-functional teams to drive business growth and improve operational efficiency * Stay at the forefront of industry trends and best practices in customer service and airline operations **Key Responsibilities** As a Customer Service Manager, you'll be responsible for: * Driving functional excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer service, resulting in employee and customer well-being and prosperity * Being a safety advocate: identifying and addressing safety concerns on a case-by-case basis * Establishing team and individual objectives aligned with departmental and organizational targets; mentoring and tutoring frontline colleagues in skill development, customer service excellence, and company culture behaviors * Laying out and advancing effective relationships with colleagues that cultivate empathy, legitimacy, trustworthiness, respect, and poise * Successfully allocating resources and providing suitable support to empower teams to achieve functional objectives in a safe manner * Ensuring the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments * Advancing effective communication among departments to engage our team to collaborate to achieve shared objectives * Experience with Joint Collective Bargaining Agreement (JCBA) and ensuring colleagues adhere to corporate strategy/method * Embracing the core values: (Enthusiasm, responsibility, productivity, reliability, dependability, good faith, genuineness, energy, and devotion) * Ability to tackle complex shortages with minimal oversight * Strong communicator with all levels of the operation * Ability to handle multiple software programs simultaneously to quickly investigate the operation and determine the best course of action throughout the day * Coordinating tasks for frontline colleagues to work trips at doors effectively * Using GS Realtime and other projects (e.g., Prime, GETNG, Saber) to identify and grant day of additional time, provide staffing data sources, and visit reports * Being proactive and effective in using time productively * Ability to work additional hours when there are functional requirements * Ability to work rotating shifts, including weekends, holidays, and days-off **Essential and Preferred Qualifications** * Bachelor's degree * 3 years of experience leading others * Past airport customer service experience * Knowledge of organizational policies and procedures and useful automation applications * Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment * Ability to effectively listen - focusing on what others are saying, creating opportunities to understand the points being made, asking questions as necessary * Decisive ability to reason - using logic and thinking to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems * Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take corrective action * Strong critical thinking skills * Ability to work independently as well as cooperatively * Ability to work under demanding operational circumstances * Ability to focus and execute with a need to get moving and accuracy * Ability to use sound business judgment to resolve issues with internal and external clients * Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, etc. * Has USPS freedom or the ability to acquire USPS clearance. USPS has a five-year US residency requirement. **What You'll Get** At blithequark, we offer a comprehensive benefits package that includes: * Medical benefits: On the first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We want you to be your best self - that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and business contributions to your 401(k) program are available after one year. * Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join the blithequark Family** At blithequark, we're committed to creating a workplace that's inclusive, diverse, and empowering. We believe that our colleagues are our greatest asset, and we're dedicated to providing them with the resources, support, and opportunities they need to succeed. If you're a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Join our team and be part of shaping the future of air travel. Apply Now! Apply for this job