**Experienced Full Stack Customer Experience Associate – Remote Call Center Operations**

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join arenaflex, a leading telecommunications company, as a Full Stack Customer Experience Associate in our remote call center operations team. At arenaflex, we're committed to building meaningful connections with our customers and employees alike. Our company culture is built on the principles of flexibility, innovation, and collaboration, and we're seeking a talented individual who shares our passion for connectivity and customer experience. **About arenaflex** arenaflex is a dynamic and forward-thinking company that has been making its mark since 1898. With a rich history of innovation and a commitment to excellence, we've established ourselves as a leader in the telecommunications industry. Our primary divisions, Cox Communications and Cox Automotive, are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. **What You'll Do** As a Full Stack Customer Experience Associate, you'll be the face of arenaflex, providing world-class service to our customers through a variety of channels, including phone, email, and chat. Your primary responsibilities will include: * Providing exceptional customer service, resolving issues in a timely and professional manner * Troubleshooting technical issues, from changing passwords to setting DVRs * Selling solutions that enrich customers' experiences and meet their needs * Collaborating with internal teams to ensure seamless customer experiences * Staying up-to-date on product knowledge and industry trends to provide expert advice to customers **What's In It For You?** At arenaflex, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package, including: * Competitive hourly rate of $18.00, with an additional $1.25/hour from 6:01pm-10:00pm * Flexible work schedule, with the option to work from home * Comprehensive medical benefits, including health, dental, and vision insurance * Retirement planning, including a 401(k) match * Paid time off, including sick leave, parental leave, and flexible vacation/wellness days * Tuition reimbursement for academic pursuits * Adoption assistance * Paid time off to volunteer * Childcare and eldercare resources * Pet insurance * And many more benefits to enhance your quality of life! **Growth Opportunities** At arenaflex, we're committed to helping our employees grow and develop their skills. We offer a range of training programs, including: * Ongoing training and development to enhance your technical skills and knowledge * Opportunities to learn from experienced colleagues and industry experts * Career growth opportunities within the company, including promotions and new roles * Access to cutting-edge technology and tools to help you succeed **Who You Are** We're looking for a talented individual who is passionate about delivering exceptional customer experiences. If you have: * A high school diploma, GED, or relevant work experience * 6 months of experience providing customer service or selling products and services * A strong aptitude for troubleshooting technical issues and upselling when the moment is right * Excellent communication and interpersonal skills * A keen eye for detail and a commitment to quality * A flexible and adaptable approach to work Then we want to hear from you! **Qualifications** * Minimum: + High school diploma, GED, or relevant work experience + 6 months of experience providing customer service or selling products and services + Must live within the Phoenix, Tucson, or Las Vegas and surrounding communities of those cities + Must have high-speed internet connection available in your home * Preferred: + Live within an area of the Phoenix, Tucson, or Las Vegas and surrounding communities where Cox Communication services are available + 6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues + 6+ months of experience working in a position that requires meeting sales goals + Keen aptitude for helping customers and a customer experience focus + 1-2 years of work experience in a customer service role, not necessarily specific to call centers + Enthusiastic and personable, with the ability to adapt and thrive in constant change + Previous telecommunications experience **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application system. **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and equitable work environment. We are proud to be an employer of choice for people with disabilities and are committed to providing reasonable accommodations to ensure equal access to employment opportunities. **Statement to ALL Third-Party Agencies and Similar Organizations** arenaflex accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, arenaflex employees, arenaflex hiring manager, or send to any arenaflex facility. arenaflex is not responsible for any fees or charges associated with unsolicited resumes. Don't miss this opportunity to join a dynamic and forward-thinking company that is shaping the future of telecommunications. Apply today to become a Full Stack Customer Experience Associate at arenaflex! Apply for this job