**Experienced Full Stack Customer Engineer – Dynamics CRM and Power Platform**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for navigating complex technical landscapes and a talent for communicating complex ideas in simple terms? If so, we want to hear from you! At blithequark, we're on a mission to revolutionize the customer experience, and we're looking for a skilled Customer Engineer to join our Concentrix Catalyst team. **About blithequark** blithequark is a new breed of tech company – Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, helping brands grow across the world and into the future. With a presence in over 70 countries spanning 6 continents, we're trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands. Our game-changers are driven by a shared vision: to challenge conventions, deliver outcomes unimagined, and create experiences that go beyond WOW. If this resonates with you, we'd love to discuss career opportunities with you. **About the Concentrix Catalyst Team** As a Customer Engineer on our Concentrix Catalyst team, you'll work with the engine that powers the experience design and engineering capabilities at blithequark. You'll be surrounded by the best in the world, providing market-leading technology and insights to modernize and simplify the customer experience. Our professional services team delivers strategic consulting, design, advisory services, market research, and contact center analytics that drive insights and value for our clients. **Job Description** We're seeking a skilled and experienced Dynamics CRM Customer Engineer with expertise in Dynamics CRM on-premises, Dynamics 365 Customer Engagement online, and the Power Platform. As a Customer Engineer, you'll play a key role as a trusted advisor to enterprise-level customers and their partners, designing, developing, deploying, and optimizing Dynamics CRM implementations and migrating and modernizing to Dynamics 365 Customer Engagement Online (D365 CE). **Responsibilities** * Establish yourself as a trusted advisor with key stakeholders at assigned customers * Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success * Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers * Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed * Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers **Required Qualifications** * General fluency in English to include effective communication skills to identify, engage, and interact with key stakeholders * Proficiency in delivering technical training * Consulting and customer-facing role experience * Excellent problem-solving and troubleshooting skills * Ability to work collaboratively in a team environment * Deep technical acumen combined with a curiosity to continue learning * Excitement for modern engineering tools and practices * Dynamics CRM Enterprise level support and administration focused specifically with: + CRM infrastructure installation and configuration + CRM deployment configuration + CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows) + CRM integration + CRM performance and tuning optimization * Dynamics CRM Cloud Migration Knowledge in CRM 2015+ build versions and upgrade experience * Architectural experience for Dynamics CRM on-premises * Strong understanding of business application performance tuning, including an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting * Environment health assessment experience * Data recovery planning * Dynamics 365 Customer Engagement Online and Power Platform Up to date product knowledge in Dynamics 365 for Sales and familiarity with the other modules * Dynamics 365 Customer Service * Dynamics 365 Field Service * Dynamics 365 Customer Insights - Journeys * Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform + Dataverse + Power Apps + Power Automate + Power Platform admin center * Administration experience * Customization and Integration experience * Application Lifecycle Management experience **Desired Qualifications** * Fluency in French and/or Spanish * Experience authoring technical training for Dynamics 365 * Customer Engagement Online and Power Platform * Power Platform governance and center of excellence experience * Advanced Microsoft certifications * Experience with Dynamics 365 Customer Insights * Data experience with Dynamics 365 Project Operations **Compensation and Benefits** The base salary range for this position is $91,457- $137,186, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off, and holidays. **Work Environment and Culture** As a remote-first company, we're committed to creating a work environment that's inclusive, flexible, and empowering. Our team members enjoy a range of benefits, including: * Flexible work arrangements to support work-life balance * Opportunities for professional growth and development * Collaborative and supportive team culture * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Opportunities to work on high-impact projects that drive business results **How to Apply** If you're a seasoned professional with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear your story and explore how you can contribute to our mission to revolutionize the customer experience. Apply Now! **Equal Opportunity/Affirmative Action Employer** blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve. If you're a California resident, please note that by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. Apply for this job