**Experienced Full Stack Customer Care Agent – Travel Package Solutions**

At blithequark, we're on a mission to revolutionize the way people experience travel. As a Full or Part-Time Remote Customer Care Agent, you'll play a vital role in delivering exceptional customer experiences that exceed our clients' expectations. If you're a driven self-starter with a passion for leadership, persuasion, and customer satisfaction, we want to hear from you. **About blithequark** blithequark is a leading provider of innovative travel solutions, dedicated to empowering our clients to achieve their travel goals. Our team is comprised of passionate individuals who share a common vision: to create unforgettable experiences for our clients. As a Remote Customer Care Agent, you'll be part of a dynamic team that's shaping the future of travel. **Responsibilities** As a Remote Customer Care Agent, you'll be responsible for delivering exceptional customer experiences that meet and exceed our clients' expectations. Your key responsibilities will include: * **Embodying our Core Values and Mission Statement**: Live out our culture by exemplifying our core values and mission statement in every interaction with our clients and team members. * **Fostering Teamwork**: Collaborate with and help teammates with a positive and professional attitude, promoting a culture of teamwork and collaboration. * **Surprising and Delighting Clients**: Innovate and implement strategies to surprise and delight our clients, ensuring that every interaction is a memorable one. * **Responding to Client Requests and Questions**: Respond promptly and professionally to client requests and questions, providing accurate and timely information. * **Managing Flight Changes and Seat Assignments**: Apply for payments, send payment reminders, and manage flight changes and seat assignments with ease. * **Concierge-Related Details**: Assist with arranging surprises, welcome notes, and concierge-related details for clients, such as spa, touring, and dinner reservations. * **Corresponding with Clients**: Correspond with clients on preferences, assist with arranging surprises, and notify hotels of client preferences no later than 1 week before departure. * **Preparing Client Documents and Travel Tips**: Prepare client documents and travel tips, either electronically or in hard copy, advising clients on what to print and when. * **Updating Daily Activity, Reporting, and Status**: Update daily activity, reporting, and status in our cloud-based CRM, ensuring that our team is always informed and up-to-date. * **Setting Schedules and Managing Time**: Set schedules and manage time effectively and efficiently, prioritizing tasks and meeting deadlines. * **Managing Client Profiles and Bookings**: Manage client profiles and bookings, ensuring that all information is accurate and up-to-date. * **Serving as Backup Travel Support**: Serve as backup travel support and main point of contact as needed in case of emergencies, providing exceptional support and service to our clients. **Criteria Include** To succeed as a Remote Customer Care Agent, you'll need to possess the following qualities: * **Driven Self-Starter**: Be a driven self-starter with a positive attitude, proactive approach, and a strong sense of trustworthiness. * **Flexibility and Creativity**: Demonstrate flexibility and creativity in your approach to problem-solving, with a willingness to think outside the box and innovate. * **Self-Discipline and Strong Organizational Skills**: Possess strong self-discipline and organizational skills, with the ability to prioritize tasks and meet deadlines. * **Strong Verbal and Written Communication Skills**: Develop and maintain strong verbal and written communication skills, with the ability to communicate effectively with clients and team members. * **Team Player**: Be a team player who is willing and able to "roll up your sleeves" to complete a project, with a strong sense of collaboration and teamwork. * **High Degree of Autonomy**: Possess a high degree of autonomy, with the capability of working remotely and managing your time effectively. **Career Growth Opportunities and Learning Benefits** As a Remote Customer Care Agent at blithequark, you'll have access to a range of career growth opportunities and learning benefits, including: * **Professional Development**: Participate in regular training and development programs, designed to enhance your skills and knowledge. * **Mentorship**: Receive mentorship and guidance from experienced team members, with a focus on career growth and development. * **Autonomy and Flexibility**: Enjoy a high degree of autonomy and flexibility, with the ability to work remotely and manage your time effectively. * **Opportunities for Advancement**: Take advantage of opportunities for advancement, with a focus on career growth and development. **Work Environment and Company Culture** At blithequark, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our team members. Our company culture is built on a foundation of: * **Collaboration and Teamwork**: Foster a culture of collaboration and teamwork, with a focus on open communication and mutual respect. * **Innovation and Creativity**: Encourage innovation and creativity, with a focus on thinking outside the box and pushing boundaries. * **Professionalism and Integrity**: Maintain a high level of professionalism and integrity, with a focus on delivering exceptional customer experiences. * **Wellness and Work-Life Balance**: Prioritize wellness and work-life balance, with a focus on supporting the well-being and success of our team members. **Compensation, Perks, and Benefits** As a Remote Customer Care Agent at blithequark, you'll enjoy a range of compensation, perks, and benefits, including: * **Competitive Salary**: Receive a competitive salary, with opportunities for advancement and career growth. * **Benefits Package**: Enjoy a comprehensive benefits package, including health insurance, retirement savings, and paid time off. * **Perks and Incentives**: Take advantage of perks and incentives, including flexible work arrangements, professional development opportunities, and recognition and rewards programs. * **Wellness and Self-Care**: Prioritize wellness and self-care, with access to employee assistance programs, mental health resources, and wellness initiatives. **Conclusion** If you're a driven self-starter with a passion for customer care and a commitment to excellence, we want to hear from you. As a Remote Customer Care Agent at blithequark, you'll have the opportunity to develop valuable skills, work with a dynamic team, and make a real difference in the lives of our clients. Apply today and join our team of passionate and dedicated professionals who are shaping the future of travel. Apply for this job