**Experienced Full Stack Call Center Representative – Data Entry & Customer Service**

**Join arenaflex, a leading healthcare and retail organization, in shaping the future of patient care and customer satisfaction.** **About arenaflex** arenaflex is a pioneering healthcare and retail organization, committed to making a positive impact on people's lives through better health and wellness. With a legacy of over a century, arenaflex has grown to become one of the largest healthcare and retail companies in the United States, serving almost 10 million customers every day. Our mission is to make a difference in the lives of our customers and patients by providing an exceptional omnichannel experience, backed by cutting-edge technology and a team of dedicated professionals. **Job Summary** We are seeking an experienced Full Stack Call Center Representative to join our team at arenaflex. As a key member of our customer service and data entry team, you will be responsible for handling high-volume customer inquiries, processing patient and medication data, and providing exceptional customer service to our patients and customers. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Utilize arenaflex's remedy information entry methodology and rules to process new patient enrollments by entering information into a suitable system. * Handle patient medication requests within HIPAA guidelines and enter refill orders for processing. * Investigate missing medication data and decipher clinical abbreviations (SIG codes). * Resolve all data entry-related exceptions. * Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis. * Resolve Outsider Oddballs by surveying, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements. * Resolve phone calls to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs. * Provide support to Pharmacists, both those in the office and those in other areas. * Identify and escalate issues to senior-level staff as necessary. **Essential Qualifications** * High school diploma or equivalent. * Essential level computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online). * Essential web browsing skills to include opening a program, composing URLs in the right location, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online. * Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files). * Ability to communicate effectively in writing and verbally. * 18 years old or older. **Preferred Qualifications** * At least 1 year of pharmacy technician experience in a retail or call center environment. * At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or widely recognized certification agency. * Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction. * Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files). * Familiarity with Spanish and English. **What We Offer** * Competitive hourly rate of $25-$35. * Opportunity to work in a dynamic and fast-paced environment. * Comprehensive training program to ensure your success. * Career growth opportunities and learning benefits. * Work environment and company culture highlights at arenaflex. * Compensation, perks, and benefits package. **How to Apply** If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, including those with disabilities and veterans. Apply for this job