**Experienced Full Stack Business Analytics Manager – Data-Driven Decision Making for AppleCare Support**

At blithequark, we're redefining the boundaries of innovation and customer experience. As a pioneer in the tech industry, we're constantly pushing the limits of what's possible. Our commitment to delivering exceptional products, services, and experiences is unwavering, and we're seeking a talented Business Analytics Manager to join our AppleCare Support team. **Job Summary:** We're looking for a seasoned Business Analytics Manager to lead our data-driven decision-making efforts in AppleCare Support. As a key member of our team, you'll be responsible for driving business growth, improving customer experiences, and optimizing operational efficiency. If you're a data enthusiast with a passion for business acumen, we want to hear from you. **Key Responsibilities:** * Lead a team of analysts in investigating data and processes to gain insights that drive business improvements in the global contact center support business * Identify, assess, and prioritize opportunities to drive productivity and enhance customer experiences * Develop and implement data-driven strategies to drive business growth and improve operational efficiency * Collaborate with cross-functional teams to design and implement data analytics solutions * Communicate complex data insights and recommendations to senior leaders and stakeholders * Stay up-to-date with industry trends and emerging technologies to inform data analytics strategies * Mentor and develop team members to enhance their skills and knowledge **Essential Qualifications:** * Bachelor's degree in Mathematics, Finance, Economics, Statistics, Engineering, Operations Research, or related field * Master's degree in Business Administration (MBA) or related field (desired) * 3+ years of experience in data analysis, with a focus on business analytics and decision-making * Proven expertise in SQL and data visualization tools (e.g., Tableau, Power BI) * Strong understanding of statistical modeling and data mining techniques * Excellent communication and presentation skills, with the ability to convey complex data insights to non-technical stakeholders * Experience working with Python and other programming languages (desired) **Preferred Qualifications:** * Experience working with Apple products and services * Knowledge of cloud-based data platforms (e.g., AWS, Azure) * Familiarity with data governance and quality assurance principles * Certification in data science or business analytics (desired) **Skills and Competencies:** * Strong analytical and problem-solving skills, with the ability to interpret complex data insights * Excellent communication and presentation skills, with the ability to convey complex ideas to non-technical stakeholders * Ability to work collaboratively with cross-functional teams to drive business outcomes * Strong business acumen, with the ability to understand business drivers and priorities * Ability to adapt to changing business needs and priorities * Strong project management skills, with the ability to lead multiple projects simultaneously **Career Growth Opportunities and Learning Benefits:** * Opportunities for professional growth and development, with a focus on data science and business analytics * Access to cutting-edge technologies and tools, with a focus on data-driven decision-making * Collaborative and dynamic work environment, with a focus on teamwork and innovation * Opportunities for mentorship and development, with a focus on building skills and knowledge **Work Environment and Company Culture:** * Blithequark is a dynamic and innovative company, with a focus on delivering exceptional products, services, and experiences * Our company culture is built on a foundation of collaboration, innovation, and customer-centricity * We offer a flexible and remote work environment, with a focus on work-life balance and employee well-being * Opportunities for professional growth and development, with a focus on data science and business analytics **Compensation, Perks, and Benefits:** * Competitive salary and benefits package, with a focus on employee well-being and satisfaction * Opportunities for professional growth and development, with a focus on data science and business analytics * Flexible and remote work environment, with a focus on work-life balance and employee well-being * Access to cutting-edge technologies and tools, with a focus on data-driven decision-making * Collaborative and dynamic work environment, with a focus on teamwork and innovation **How to Apply:** If you're a motivated and talented Business Analytics Manager looking to join a dynamic and innovative company, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job