**Experienced Full Stack Business Analytics Manager – Data-Driven Decision Making for AppleCare Support**

At blithequark, we're on a mission to revolutionize the way we approach customer support, and we're looking for a talented Business Analytics Manager to join our team. As a key member of our AppleCare Support organization, you'll have the opportunity to drive data-driven decision making, identify areas for improvement, and develop strategies to enhance the overall customer experience. **About blithequark** blithequark is a leading innovator in the tech industry, dedicated to creating products and services that empower individuals and organizations to achieve their full potential. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll be part of a dynamic and collaborative environment that values creativity, teamwork, and continuous learning. **Job Summary** We're seeking an experienced Business Analytics Manager to lead our data analysis efforts and drive business growth. As a key member of our team, you'll be responsible for developing and implementing data-driven strategies to improve customer satisfaction, reduce costs, and enhance operational efficiency. You'll work closely with cross-functional teams to identify areas for improvement, develop and implement data-driven solutions, and measure the impact of your initiatives. **Key Responsibilities** * Lead a team of data analysts to investigate and analyze complex data sets to identify trends, patterns, and insights that inform business decisions * Develop and maintain advanced data models, algorithms, and statistical techniques to analyze and interpret large datasets * Collaborate with cross-functional teams to identify areas for improvement and develop data-driven solutions to enhance customer satisfaction, reduce costs, and improve operational efficiency * Design and implement data visualization tools and reports to communicate complex data insights to stakeholders * Develop and maintain data governance policies and procedures to ensure data quality, integrity, and security * Stay up-to-date with industry trends, best practices, and emerging technologies to continuously improve data analysis and business intelligence capabilities **Essential Qualifications** * Bachelor's degree in Mathematics, Statistics, Computer Science, or related field * Master's degree in Business Administration, Data Science, or related field (preferred) * 3+ years of experience in data analysis, business intelligence, or a related field * Proven experience with SQL, Python, and data visualization tools (e.g., Tableau, Power BI) * Strong understanding of statistical concepts, data modeling, and data mining techniques * Excellent communication and presentation skills to effectively communicate complex data insights to stakeholders * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines **Preferred Qualifications** * Experience with Apple's products and services * Knowledge of cloud-based data platforms (e.g., AWS, Azure) * Familiarity with machine learning algorithms and techniques * Certification in data science, business intelligence, or a related field (e.g., Certified Data Scientist, Certified Business Intelligence Analyst) **Skills and Competencies** * Strong analytical and problem-solving skills to identify and resolve complex data-related issues * Excellent communication and presentation skills to effectively communicate complex data insights to stakeholders * Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines * Strong attention to detail and ability to maintain high levels of accuracy and quality in data analysis and reporting * Collaborative and team-oriented approach to work with cross-functional teams to achieve business objectives * Continuous learning mindset to stay up-to-date with industry trends, best practices, and emerging technologies **Career Growth Opportunities and Learning Benefits** As a member of our team, you'll have access to a range of career growth opportunities and learning benefits, including: * Opportunities for professional development and growth within the company * Access to training and development programs to enhance skills and knowledge * Collaborative and dynamic work environment with opportunities to work with cross-functional teams * Recognition and rewards for outstanding performance and contributions to the company * Comprehensive benefits package, including health insurance, retirement plan, and paid time off **Work Environment and Company Culture** blithequark is committed to creating a work environment that is inclusive, diverse, and supportive of all employees. We believe in fostering a culture of collaboration, innovation, and continuous learning, where employees feel empowered to contribute their ideas and expertise to drive business growth and success. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Salary: $25/hour * Comprehensive benefits package, including health insurance, retirement plan, and paid time off * Opportunities for professional development and growth within the company * Collaborative and dynamic work environment with opportunities to work with cross-functional teams * Recognition and rewards for outstanding performance and contributions to the company **How to Apply** If you're a motivated and experienced Business Analytics Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job