Experienced Full Stack Application Administrator – Entry Level Role in Customer-Facing Application Support and Administration for blithequark

Join the Team at blithequark: Pioneering Innovation in Application Administration and Customer Support blithequark is on the hunt for a highly motivated and detail-oriented individual to fill an entry-level Application Administrator position. As a key member of our dynamic team, you will play a crucial role in supporting our divisions by providing top-notch application administration and customer service. This is an excellent opportunity to kick-start your career in application administration and be part of a leading global company that is deeply integrated in guiding patient care and providing comprehensive clinical laboratory and end-to-end drug development services. About blithequark blithequark, a renowned S&P 500 company, is a leading global life sciences company that is dedicated to improving health and lives. With a strong focus on guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services, blithequark delivers world-class diagnostic solutions, brings innovative medicines to patients faster, and uses technology to improve the delivery of care. Our company reported net revenues of over $10 billion in 2017 and is committed to making a positive impact on the lives of patients and customers worldwide. Job Summary As an Application Administrator at blithequark, you will be responsible for performing entry-level application administration tasks, including manual data entry, user setup, and customer support. You will work closely with end-users to set up their organization and user credentials, ensuring a seamless transition to our new application. This is a fully remote opportunity, and you will be required to work a shift that supports our divisions, with options ranging from 8AM-5PM, 9AM-6PM, 10AM-7PM, or 11AM-8PM EST. Key Responsibilities: Perform manual data entry tasks with high accuracy and speed (>40 wpm) Set up and manage user credentials and organization settings Provide exceptional customer service to end-users, responding to queries and resolving issues in a timely and professional manner Work closely with the development team to support the Beacon-to-Link migration project Participate in shift work to support our divisions, with options ranging from 8AM-5PM, 9AM-6PM, 10AM-7PM, or 11AM-8PM EST Collaborate with the team to ensure a smooth transition to our new application, minimizing downtime and ensuring business continuity Essential Qualifications: High school diploma or equivalent required Excellent typing skills, fast and accurate (>40 wpm) Excellent command of the English language, with the ability to work in a bilingual environment (English and Spanish) Proficient in Microsoft Word and Excel Reliable internet connection and ability to work from home Any tier 1 helpdesk experience and triage experience will be a plus Preferred Qualifications: Previous experience in application administration or customer support Familiarity with helpdesk software and ticketing systems Experience working in a fast-paced, dynamic environment What We Offer At blithequark, we are committed to providing our employees with a supportive and inclusive work environment that fosters growth and development. As an Application Administrator, you will have access to: Competitive compensation and benefits package Opportunities for career growth and professional development Comprehensive training and onboarding program Flexible work arrangements, including fully remote work options Collaborative and dynamic work environment Why Join blithequark? At blithequark, we are passionate about making a positive impact on the lives of patients and customers worldwide. As an Application Administrator, you will play a critical role in supporting our divisions and ensuring the smooth operation of our applications. By joining our team, you will have the opportunity to: Work with a leading global life sciences company Be part of a dynamic and supportive team Develop your skills and expertise in application administration and customer support Contribute to the success of our company and make a positive impact on the lives of patients and customers How to Apply If you are a motivated and detail-oriented individual with excellent typing skills and customer service experience, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Take the next step in your career and join the team at blithequark. Apply now and be part of our mission to improve health and lives! Apply for this job