Experienced Full Remote Customer Support Manager – Italian Speaking, Plant-Based Food Industry Expertise, and Passion for Exceptional Client Experience

Introduction to blithequark Imagine being part of a revolutionary journey in the food industry, where innovation, sustainability, and customer satisfaction come together to create a better future for our planet. At blithequark, we're on a mission to transform the way people experience food, and we're looking for a talented and passionate Customer Support Manager to join our team. As a fully remote position, you'll have the flexibility to work from the comfort of your own home, using your skills and expertise to deliver exceptional support to our valued clients. About the Role As a Customer Support Manager at blithequark, you will be the primary point of contact for our clients, providing them with timely and effective support throughout their journey with us. You will work closely with various internal stakeholders, including software engineers, product managers, designers, and salespeople, to ensure that our clients receive the best possible experience. Your responsibilities will include: Acting as a reference point for clients in all their interactions with blithequark Utilizing internal tools and software to monitor, organize, and resolve customer requests Collecting customer feedback, producing reports, and sharing them with relevant team members Interacting with multiple stakeholders, both external (customers) and internal (software engineers, product managers, designers, and salespeople) What We Look for in a Candidate To be successful in this role, you will need to possess a unique combination of skills, qualities, and experience. We're looking for someone who is: Passionate about delivering exceptional customer support and building a fulfilling career in this field Able to relate to others , with excellent communication and interpersonal skills Driven to achieve their goals, with a relentless spirit and a willingness to put in the hard work necessary to succeed Independent , with the ability to work autonomously and take initiative when needed Problem-solver , with a calm, fast, and pragmatic approach to resolving issues Analytically minded , with the ability to use digital tools and software to carry out daily tasks and draw insights from data Proficient in Italian , with excellent written and verbal communication skills Based in Italy , with a strong internet connection and a PC to work from home What We Offer At blithequark, we offer a unique and exciting opportunity to be part of a fast-growing start-up that's revolutionizing the food industry. As a member of our team, you can expect: Inspiring mission : Be part of a journey that has the potential to transform humanity's relationship with food and positively impact the planet Lightning-fast learning : Accelerate your learning and career prospects in a dynamic and innovative environment One-of-a-kind team : Join a tribe of talented teammates who are eager to teach, learn, and support each other Trust and freedom : Enjoy plenty of freedom and opportunity to deliver your best work, with the trust and support of your colleagues and leaders Commitment and Contract This is a full-time position, with a permanent or fixed-term contract. We're looking for someone who is committed to delivering exceptional results and is passionate about building a long-term career with blithequark. The Selection Process If you're excited about this opportunity and think you have what it takes to succeed, we'd love to hear from you. Our selection process includes: Initial screening of applications Assessment tests to evaluate your problem-solving skills and approach Interviews with our team to discuss your experience, skills, and fit for the role We welcome applications in English and Italian, and we're committed to creating a diverse and inclusive workplace. If you're talented, passionate, and eager to learn, we encourage you to apply, even if you don't meet every requirement on the list. Conclusion Joining blithequark as a Customer Support Manager is an exciting opportunity to be part of a revolutionary journey in the food industry. With a unique blend of innovation, sustainability, and customer satisfaction, we're looking for someone who is passionate, driven, and committed to delivering exceptional results. If you're ready to take your career to the next level and be part of a dynamic and innovative team, we encourage you to apply for this exciting opportunity. Apply for this job