Experienced Energy Services Data Entry Clerk - Remote Data Entry Specialist for Non-Profit Human Services Agency

Join Our Mission-Driven Team: Empowering Positive Change in Fitchburg, MA At Making Opportunity Count (MOC), a non-profit human services agency, we're dedicated to creating a lasting impact in the lives of individuals and families. As a valued member of our dynamic team, you'll be part of a collaborative environment that fosters community growth, provides essential services, and promotes holistic well-being. We're now seeking an Experienced Energy Services Data Entry Clerk to support our Energy Services Programs in a remote capacity. About Our Organization MOC is committed to enhancing the lives of individuals and families in Fitchburg, MA. Our team is united by a shared passion for making a meaningful difference in the community. With a focus on positive change, we provide a range of services that cater to the needs of our clients. As a Data Entry Clerk, you'll play a vital role in maintaining organized and up-to-date digital files, supporting the day-to-day operations of our Energy Services Programs. Position Overview As an Energy Services Data Entry Clerk, you'll be responsible for ensuring the accuracy and integrity of client data, maintaining organized digital and paper files, and collaborating with program staff to support the delivery of services. This role requires a strong attention to detail, excellent organizational skills, and the ability to work independently in a remote setting. Key Responsibilities Input and maintain updated client status records in the Statewide Client Service Center, reflecting the current production pipeline. Monitor emails, logging documents, and communications in the Monday.com platform upon receipt. Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc. Maintain organized digital and paper participant files in accordance with program guidelines, ensuring compliance with agency and funder requirements. Collaborate with program staff to support, enhance, and promote communication and consistency in the delivery of services. Assist with various clerical duties, such as filing, mailings, phone coverage, etc. Maintain availability for remote work, attending meetings, calls, responding to emails, and conducting regular duties as needed. Attend all required staff meetings, supervision, training, and contractual meetings. Participate in mandatory agency training and other relevant professional development activities. Ensure strict confidentiality is maintained in all aspects of the role. Perform related work as required. Essential Qualifications and Skills To succeed in this role, you'll need: An Associate degree or equivalent professional experience. Two years of experience in Human Service or a related field, or applicable work experience working with diverse individuals and families with low incomes. Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education. Bilingual in Spanish is preferred. Strong attention to detail and organizational skills. Excellent communication and interpersonal skills. Ability to work independently in a remote setting. Proficiency in database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc. What We Offer At MOC, we value our employees' well-being and personal growth. As a member of our team, you'll enjoy: Comprehensive health, dental, FSA, and vision insurance. Generous paid time off (PTO) to relax and recharge. Hybrid work opportunities, offering a flexible work environment that suits your lifestyle. Student loan forgiveness program to help ease your student loan burden. Tuition remission program to invest in your education. Employer-sponsored retirement plan contributions to secure your future. Pet insurance to ensure your furry friends receive the best care. Employee discounts and exclusive perks. Career Growth Opportunities and Learning Benefits At MOC, we're committed to supporting your career growth and professional development. As a Data Entry Clerk, you'll have opportunities to: Develop your skills in data entry, client management, and program support. Collaborate with program staff to enhance your understanding of energy services programs. Participate in mandatory agency training and other relevant professional development activities. Take advantage of our tuition remission program to invest in your education. Work Environment and Company Culture At MOC, we pride ourselves on our collaborative and inclusive work environment. As a remote Data Entry Clerk, you'll be part of a dynamic team that values: Communication and teamwork. Professional development and growth. Diversity, equity, and inclusion. Client-centered service. Join Our Team If you're a motivated and detail-oriented individual with a passion for making a difference, we encourage you to apply for this exciting opportunity. As an Energy Services Data Entry Clerk at MOC, you'll be part of a mission-driven team that is dedicated to creating positive change in the lives of individuals and families. Apply now to join our team and experience a workplace that values your well-being and personal growth! Apply for this job