**Experienced eCommerce Specialist - Video Chat for Accessibility Services at blithequark**

Are you passionate about delivering exceptional Guest Service and making a positive impact on people's lives? Do you have a knack for understanding and addressing the unique needs of individuals with disabilities? If so, we invite you to join the esteemed team at blithequark as an eCommerce Specialist - Video Chat! **About blithequark** blithequark is a world-renowned leader in the entertainment and hospitality industry, dedicated to creating magical experiences for Guests of all ages. Our commitment to inclusivity and accessibility is unwavering, and we're seeking a talented eCommerce Specialist - Video Chat to join our team in Tampa, Florida. As a valued member of our team, you'll have the opportunity to make a real difference in the lives of our Guests, while also growing your skills and career in a dynamic and supportive environment. **Job Summary** As an eCommerce Specialist - Video Chat, you'll be responsible for providing exceptional Guest Service to individuals with disabilities, assisting them in registering for the Disability Access Service and supporting their digital experience through our website and My Disney Experience application. You'll work in a fast-paced inbound contact center, interacting with Guests via video and phone calls, and using your technical skills to navigate multiple computer applications. If you're a people person with a passion for helping others, we want to hear from you! **Responsibilities** * Proactively answer Guest accessibility-related questions and make recommendations for our Guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services * Communicate efficiently through video/phone calls and able to balance multiple chat interactions and computer applications while being engaged and comfortable in video calls * Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each Guest's needs * Ability to maintain integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader * Meet required departmental metric expectations and efficiency goals when handling Guest accounts * Complete all required Company training and compliance courses * Flexible with work schedule, including overtime, weekends, and holidays **Basic Qualifications** * Sales and Service Experience in a customer service or contact center environment with knowledge and interest of Disney property, products & services * Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite * Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills * Written, verbal, and interpersonal communication skills * Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation **Preferred Qualifications** * Previous experience working with individuals with disabilities or accessibility needs * Experience in related roles such as Guest Services or Guest Relations with the knowledge of our Services for Guests with Disabilities * Sales and closing skills when overcoming objections * Bilingual * Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya **What We Offer** * Competitive hourly rate of $18.90/hour * Opportunities for career growth and professional development * Collaborative and supportive work environment * Comprehensive training program to ensure your success * Flexible scheduling to accommodate your needs * Access to exclusive employee discounts and perks **Work Environment and Culture** blithequark is committed to creating a workplace that is inclusive, diverse, and supportive of all employees. Our team is passionate about delivering exceptional Guest Service and making a positive impact on our community. As an eCommerce Specialist - Video Chat, you'll be part of a dynamic team that values collaboration, innovation, and creativity. We're proud to be an equal opportunity employer and welcome applications from individuals with disabilities and veterans with disabilities. **How to Apply** If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity** The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! ```html Join Our Team Today! Apply now to become an eCommerce Specialist - Video Chat at blithequark and start making a difference in the lives of our Guests! Apply Now ``` Apply for this job