**Experienced EAP Worklife Customer Support Associate – Delivering Exceptional Service to Employees and Enhancing Well-being at blithequark**

Are you passionate about helping others and providing exceptional customer service? Do you thrive in a fast-paced environment and have excellent communication skills? If so, we encourage you to apply for the EAP Worklife Customer Support Associate role at blithequark, a leading healthcare company dedicated to improving the lives of our employees and customers. **About blithequark** blithequark is a renowned healthcare company that values its employees and their commitment to providing exceptional service to our customers. We are a dynamic and inclusive organization that celebrates diversity and is committed to creating an environment where everyone feels valued and respected. Our mission is to improve the health and well-being of our employees and customers, and we are seeking a highly motivated and customer-focused individual to join our team as an EAP Worklife Customer Support Associate. **Key Responsibilities:** As an EAP Worklife Customer Support Associate at blithequark, you will be responsible for: * Greeting and welcoming EAP Worklife customers in a friendly and professional manner * Responding to customer inquiries and concerns promptly and accurately * Maintaining a thorough understanding of blithequark's products and services, including the EAP Worklife program * Providing excellent customer service and ensuring customer satisfaction * Identifying and resolving customer issues in a timely manner * Communicating effectively with EAP Worklife customers through various channels, such as phone, email, and chat * Collaborating with other team members to ensure efficient and effective customer service * Staying updated on industry trends and changes in policies and procedures related to EAP Worklife services * Documenting and maintaining accurate records of customer interactions and inquiries * Promoting the well-being of blithequark's employees by providing support and resources through the EAP Worklife program * Adhering to company standards and guidelines for customer service and confidentiality * Continuously seeking opportunities for improvement in customer service processes and procedures * Participating in training and development programs to enhance knowledge and skills * Following all company policies and procedures related to customer service and ethical business conduct * Maintaining a positive and professional attitude while representing blithequark to customers **Essential Qualifications:** * High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred * 1-2 years of experience in customer service or a related field * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and conflict resolution skills * Ability to maintain confidentiality and handle sensitive information * Proficiency in Microsoft Office and other software applications **Preferred Qualifications:** * Experience working in a healthcare or human resources setting * Knowledge of employee assistance programs (EAPs) and worklife services * Certification in customer service or a related field * Bilingual or multilingual skills **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong problem-solving and conflict resolution skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong analytical and critical thinking skills * Ability to maintain confidentiality and handle sensitive information * Proficiency in Microsoft Office and other software applications * Strong organizational and time management skills * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits:** At blithequark, we are committed to helping our employees grow and develop their careers. As an EAP Worklife Customer Support Associate, you will have opportunities to: * Participate in training and development programs to enhance your knowledge and skills * Collaborate with other team members to share best practices and ideas * Take on additional responsibilities and projects to challenge yourself and grow professionally * Pursue certification in customer service or a related field * Participate in mentorship programs to develop your leadership skills **Work Environment and Company Culture:** blithequark is a dynamic and inclusive organization that values its employees and their commitment to providing exceptional service to our customers. We offer a supportive and collaborative work environment that encourages open communication, creativity, and innovation. Our company culture is built on the following values: * Respect: We value and respect each other's differences and perspectives. * Integrity: We operate with honesty, transparency, and ethics in all our interactions. * Excellence: We strive for excellence in everything we do. * Teamwork: We work together to achieve our goals and support each other's success. * Innovation: We encourage creativity and innovation to drive growth and improvement. **Compensation, Perks, and Benefits:** At blithequark, we offer a competitive compensation package that includes: * Competitive salary and benefits * Opportunities for career growth and advancement * Comprehensive training and development programs * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Access to employee assistance programs (EAPs) and worklife services * Flexible work arrangements and telecommuting options **How to Apply:** If you are passionate about helping others and providing exceptional customer service, we encourage you to apply for the EAP Worklife Customer Support Associate role at blithequark. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer:** blithequark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply for this job