**Experienced Director of Client Management – Virtual Leadership Role at blithequark**

Are you a seasoned professional with a passion for building strong relationships and driving business growth? Do you have a proven track record of leading high-performing teams and developing innovative solutions to meet the needs of diverse clients? If so, we invite you to join blithequark as a Director of Client Management, where you will play a critical role in shaping the future of our company and delivering exceptional customer experiences. **About blithequark** At blithequark, we believe that the right backing can empower people and businesses to achieve incredible things. As a global and diverse community of colleagues, we are committed to supporting our customers, communities, and each other in meaningful ways. Our company values integrity, innovation, and collaboration, and we strive to create a work environment where everyone feels seen, heard, and valued. **Join Our Team** As a Director of Client Management at blithequark, you will be part of a dynamic team that is dedicated to delivering the world's best customer experience every day. You will have the opportunity to work with a diverse portfolio of merchant relationships, including B2B and B2C companies, and to develop innovative solutions that meet the needs of our clients. Our company is committed to recognizing and rewarding the contributions, leadership, and impact of our colleagues, and we offer a range of benefits, programs, and flexibility to support your personal and professional growth. **Key Responsibilities** As a Director of Client Management, you will be responsible for leading a team of 5 senior client managers and overseeing a portfolio of 400+ merchant relationships across Southern California. Your key responsibilities will include: * Leading a high-performing team to grow American Express revenue by establishing mutually beneficial, profitable, and long-lasting relationships with merchant accounts * Developing and implementing strategies to retain and drive incremental business, including growing revenue and improving share * Cultivating a culture of learning, strong challenger coaching skills, and consultative relationship management * Partnering with internal colleagues to seek out and develop partnership and marketing assets that will be relevant to your customer base * Embracing the fast-changing payments landscape and staying current with payment trends and economic/competitive indicators * Modeling key sales behaviors and skills, and balancing deal and skill coaching * Increasing merchant satisfaction and maximizing profits with an enterprise approach **Essential Qualifications** To be successful in this role, you will need to have: * A proven track record of leading high-performing teams and developing innovative solutions to meet the needs of diverse clients * Strong leadership and coaching skills, with the ability to motivate and develop a team of senior client managers * Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders * A deep understanding of the payments landscape and the ability to stay current with payment trends and economic/competitive indicators * A strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions * A bachelor's degree in a related field, such as business, marketing, or finance **Preferred Qualifications** While not required, the following qualifications would be highly desirable: * A master's degree in a related field, such as business, marketing, or finance * Experience working in the payments industry, with a focus on merchant relationships and business development * Strong knowledge of sales and marketing principles, with the ability to develop and implement effective sales strategies * Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines **Skills and Competencies** To be successful in this role, you will need to possess the following skills and competencies: * Strong leadership and coaching skills, with the ability to motivate and develop a team of senior client managers * Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders * Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions * A deep understanding of the payments landscape and the ability to stay current with payment trends and economic/competitive indicators * Strong sales and marketing skills, with the ability to develop and implement effective sales strategies * Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to supporting the growth and development of our colleagues. As a Director of Client Management, you will have access to a range of learning and development opportunities, including: * Regular training and coaching sessions to develop your leadership and coaching skills * Opportunities to attend industry conferences and events to stay current with payment trends and economic/competitive indicators * Access to a range of online learning resources, including webinars, e-learning modules, and online courses * Mentorship and coaching from experienced colleagues to support your career growth and development **Work Environment and Company Culture** At blithequark, we strive to create a work environment that is inclusive, supportive, and collaborative. Our company values integrity, innovation, and teamwork, and we are committed to recognizing and rewarding the contributions, leadership, and impact of our colleagues. As a Director of Client Management, you will be part of a dynamic team that is dedicated to delivering the world's best customer experience every day. **Compensation, Perks, and Benefits** As a Director of Client Management at blithequark, you will be eligible for a range of compensation, perks, and benefits, including: * A competitive salary and bonus structure * A comprehensive benefits package, including health, dental, and vision insurance * A 401(k) retirement plan with company match * Flexible work arrangements, including remote work options * Access to a range of employee perks and discounts, including gym memberships, travel discounts, and more **Conclusion** If you are a seasoned professional with a passion for building strong relationships and driving business growth, we invite you to join blithequark as a Director of Client Management. As a member of our team, you will have the opportunity to work with a diverse portfolio of merchant relationships, develop innovative solutions to meet the needs of our clients, and contribute to the growth and success of our company. Apply now to take the first step in your career journey with blithequark! Apply for this job