Experienced Digital Product Manager – Conversational AI and Live Chat Support Expert for Innovative Customer Experiences at arenaflex

Introduction to arenaflex and the Industry arenaflex is a pioneering force in the financial services sector, leveraging cutting-edge technology to deliver exceptional customer experiences. Our Talk Abilities group is at the forefront of this innovation, harnessing the power of artificial intelligence to proactively engage with our cardmembers and provide hyper-customized experiences. As a leader in the industry, we are committed to fostering a culture of inclusivity, diversity, and excellence, where our employees can thrive and grow. Job Overview We are seeking a highly skilled and motivated Partner Product Director to join our Automation Development team, focusing on the development and implementation of advanced live chat automation capabilities. As a vital member of our team, you will collaborate with cross-functional stakeholders, including product managers, data scientists, engineers, and business partners, to shape our conversational AI customer service products. Your expertise will be instrumental in driving the growth and success of our digital product offerings, ensuring that we continue to deliver world-class experiences for our customers. Key Responsibilities Lead the acquisition and integration of continuous product discovery efforts, defining product requirements that unlock opportunities to elevate the customer experience Leverage customer insights, conversational analytics, industry knowledge, and technical expertise to analyze the performance of existing solutions and develop future capabilities Collaborate with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term improvements with long-term investments Partner with the core product team to define customer stories, guide product definition, and build comprehensive acceptance criteria, identifying and addressing any need for additional research to inform future feature design Lead customer testing and post-launch sustainment analysis of automation, identifying areas for improvement and optimizing the experience Analyze performance metrics that indicate the health of the product, developing clear data-informed product recommendations accordingly Maintain and refine the product portfolio, mapping customer stories to the needs of the end-user while prioritizing business value Support the definition and creation of the product strategy, roadmap, release plan, and overall customer experience Essential Qualifications To be successful in this role, you will need: A Bachelor's degree in Business, Computer Science, Engineering, or a related field A passion for understanding how things work and the ability to apply that knowledge to create connections and identify opportunities with an entrepreneurial mindset and bias towards action Excitement for exceptional products and services, with the ability to empathize with customers and articulate product functionality Proven self-starter with the capacity to manage multiple priorities and tasks Strong written and verbal communication skills, demonstrated by your ability to convey new and complex details with brevity and clarity A forward-looking "growth mindset" with a focus on technology trends and emerging industry/space best practices Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience in product management, preferably in a digital product or conversational AI context Knowledge of agile development methodologies and experience working in a fast-paced, dynamic environment Familiarity with data analysis and interpretation, with the ability to inform product decisions with data-driven insights Experience working with cross-functional teams, including engineering, design, and business stakeholders Skills and Competencies To excel in this role, you will need to demonstrate the following skills and competencies: Strategic thinking : Ability to develop and execute strategic plans, aligning with business objectives and customer needs Collaboration : Capacity to work effectively with cross-functional teams, fostering a culture of open communication and mutual respect Problem-solving : Ability to analyze complex problems, identify opportunities, and develop creative solutions Communication : Strong written and verbal communication skills, with the ability to articulate complex ideas and negotiate with stakeholders Adaptability : Willingness to adapt to changing priorities, technologies, and customer needs, with a focus on continuous learning and improvement Career Growth and Learning Benefits At arenaflex, we are committed to supporting the growth and development of our employees. As a Partner Product Director, you will have access to: Comprehensive training and development programs, including mentorship and coaching Opportunities for career advancement and professional growth, with a focus on promoting from within A culture of continuous learning, with access to industry conferences, workshops, and online courses A network of experienced professionals, with opportunities for collaboration and knowledge-sharing Work Environment and Company Culture arenaflex is dedicated to creating a work environment that is inclusive, diverse, and supportive. Our company culture is built on the following values: Customer-centricity : We prioritize the needs of our customers, delivering exceptional experiences that exceed their expectations Innovation : We foster a culture of innovation, encouraging experimentation, creativity, and continuous improvement Collaboration : We work together as a team, sharing knowledge, expertise, and resources to achieve common goals Integrity : We operate with integrity, transparency, and ethics, upholding the highest standards of professionalism and conduct Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including: Salary range: $20-30 per hour Comprehensive benefits package, including medical, dental, vision, and life insurance 401(k) matching program, with a 6% company match Flexible work arrangements, including remote and hybrid options Opportunities for professional growth and development, with a focus on promoting from within Conclusion If you are a motivated and experienced product management professional, with a passion for conversational AI and live chat support, we encourage you to apply for this exciting opportunity at arenaflex. As a Partner Product Director, you will play a critical role in shaping the future of our digital product offerings, delivering exceptional customer experiences, and driving business growth. Join our team of innovative and dedicated professionals, and contribute to the success of our organization. Apply now to take the first step in your journey with arenaflex. Apply for this job