Experienced Digital Media Operations Leader – Client Service Management and Team Leadership for Blithequark's Innovative Advertising Solutions

Introduction to Blithequark Blithequark is a leading global brand that encompasses a diverse portfolio of world-class entertainment networks, including family favorites, broad entertainment channels, and a renowned real brand. Our company is committed to delivering exceptional customer experiences, driving revenue growth, and fostering a culture of innovation and excellence. As a key player in the digital media landscape, blithequark is seeking a highly skilled and motivated individual to join our team as a Digital Media Operations Leader. Job Overview The Digital Media Operations Leader will be responsible for leading a team of client service managers in supporting assigned sales representatives and related clients through all stages of the campaign lifecycle, from planning to invoicing. This role will focus on delivering effective media designs that maximize revenue, allocating team responsibilities, and contributing to campaign management. The successful candidate will have a strong background in digital media, with expertise in video, programmatic, and CTV advertising, as well as experience in team management and campaign planning and execution. Key Responsibilities Lead a team of digital media client service managers in supporting assigned sales representatives and related clients through all stages of the campaign lifecycle Deliver effective media designs that maximize revenue and drive functional productivity Allocate team responsibilities and contribute to campaign management, including stock gauging, media plan creation, order entry, negotiation, optimization, reporting, and invoicing Ensure the Record Administrator is fully trained on campaign execution and able to address all related questions Act as the primary point of contact for any escalations on complex challenges or requests regarding inventory, ad products, or campaigns Collaborate with Sales, Finance, and Accounting in revenue tracking and analysis Investigate and resolve ad delivery, ad quality, and technical issues, liaising with global Ad Platforms support Test potential ad tech vendor integrations and provide feedback on contract negotiations Ideate, implement, review, and optimize operational processes that drive quality and efficiency Analyze utilization and performance of digital inventory to develop strategies and products that maximize revenue yield Mentor, train, and develop talent, including onboarding new hires Create and update internal documentation to clarify processes and best practices Collaborate with regional teams and act as a local center of excellence for other offices across EMEA Maintain up-to-date knowledge of blithequark's ad tech stack and ecosystem, and stay informed about industry developments Essential Qualifications The ideal candidate will have a graduate degree or equivalent experience, with at least 3 years of overall experience in the advertising industry, either publisher/agency side or in ad tech. They will have team management experience, expertise in defining and improving processes, and a strong understanding of digital media, including video, programmatic, and CTV advertising. The candidate will be highly analytical, with excellent problem-solving skills, attention to detail, and organizational abilities. Preferred Qualifications Experience in media or entertainment brand management, as well as knowledge of the processes and procedures of a global corporation Essential skills in using and promoting ad management systems (e.g., Google Ad Manager), ad server systems (e.g., DV360), and management of Creative Labels and Tracking to support and lead the assigned team Knowledge of Massive activation for digital campaigns and related requirements Skills and Competencies The successful candidate will be a highly motivated and driven individual with excellent communication and presentation skills. They will be a natural team leader and mentor, able to foster a positive, inclusive culture and drive results-oriented performance. The candidate will be highly analytical, with a strong understanding of digital media and the advertising industry, particularly video and within EMEA. They will be IT literate across core business applications and remote working tools (Outlook, Excel, PowerPoint, Slack, Zoom). Key Skills Exceptional problem-solving skills, with the ability to assess, evaluate, and plan based on results Excellent attention to detail, organizational abilities, and capacity to simultaneously focus on and balance multiple tasks Scientific approach, with the ability to evaluate, assess, and plan based on data-driven insights Able to step back and view situations at a macro level, tackling the immediate challenge and providing long-term solutions Natural team leader and mentor, able to foster a positive, inclusive culture and drive results-oriented performance Motivated to excel and hold others accountable for high standards Open to working independently or collaboratively with reports, peers, and senior leaders Revenue-focused, but not at the expense of our people Always centered on our customers and prioritizing the client experience Certain communicator with excellent presentation skills, able to speak on behalf of the team internally and externally Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Digital Media Operations Leader, you will have access to a range of training and development opportunities, including career development programs, community involvement initiatives, and academic opportunities. You will be part of a global team, with the chance to collaborate with colleagues across the world and develop a deep understanding of the digital media landscape. Work Environment and Company Culture Blithequark is a dynamic and innovative company, with a culture that values creativity, excellence, and teamwork. Our employees are passionate about delivering exceptional customer experiences and driving business results. As a Digital Media Operations Leader, you will be part of a fast-paced and collaborative environment, with a team that is dedicated to achieving excellence in everything we do. Compensation, Perks, and Benefits Blithequark offers a competitive total rewards package that includes pay, health and financial benefits, time-off programs, academic opportunities, and more. Our benefits package is designed to support the well-being and career development of our employees, with a range of perks and benefits that include: Career development opportunities Community involvement initiatives Commuter assistance programs Exclusive discounts and offers Flexibility and remote working options Health insurance and wellbeing programs Childcare options and family support Paid time off and vacation days Retirement programs and pension plans Theme park admission and entertainment benefits Tuition assistance and academic opportunities Weekly pay and competitive salary Wellness programs and employee assistance initiatives Conclusion If you are a highly motivated and experienced digital media professional, with a passion for delivering exceptional customer experiences and driving business results, we encourage you to apply for this exciting opportunity. As a Digital Media Operations Leader at blithequark, you will be part of a dynamic and innovative team, with the chance to develop your skills and career in a fast-paced and collaborative environment. Apply now to join our team and take the first step towards an exciting and rewarding career with blithequark. Apply for this job