Experienced Digital Customer Support Representative - Remote Opportunity with blithequark

Join blithequark as a Digital Chat Representative and Deliver Exceptional Customer Experiences Are you a customer service professional with a passion for delivering premium support and building strong relationships with clients? Do you have experience handling multiple digital chats simultaneously and a typing speed that can keep up with the fast-paced demands of a dynamic customer support environment? blithequark is seeking a skilled and dedicated Digital Chat Representative to join our team on a remote basis, exclusively for candidates located in Arizona, Colorado, and Texas (excluding Houston). About blithequark and the Role blithequark is a leading partner in transformation, helping clients unlock new opportunities and drive change through innovative solutions. As a key player in the industry, we are committed to delivering exceptional customer experiences and fostering long-term relationships with our clients. As a Digital Chat Representative, you will be the frontline representative of a prominent footwear distributor, providing top-notch support to customers via phone, chat, email, and social media correspondence. Key Responsibilities Provide premium customer service and build strong relationships with clients through various digital channels, ensuring timely and effective resolution of their queries and concerns. Assist customers with order tracking, processing returns and refunds, addressing warranty questions, and providing product information to ensure a seamless customer experience. Help customers navigate the website, answer general questions, and offer product recommendations to drive sales and enhance customer satisfaction. Maintain a high level of productivity and efficiency while handling multiple customer interactions simultaneously, ensuring that all customer touchpoints are positive and meaningful. Collaborate with internal teams to resolve customer complaints and concerns, escalating complex issues when necessary to ensure prompt resolution. Essential Qualifications and Skills Previous experience in digital chat support, handling multiple chats simultaneously, or passing a typing test with a speed of 55 WPM or higher. Reliable internet connection with a minimum download speed of 50 Mbps and upload speed of 10 Mbps, with the ability to hardwire for optimal connectivity. 1-2 professional references from previous managerial, supervisor, or team lead roles, demonstrating your ability to work effectively in a team environment. Excellent communication and interpersonal skills, with the ability to articulate complex information in a clear and concise manner. Strong problem-solving and analytical skills, with the ability to troubleshoot customer issues and provide effective solutions. Preferred Qualifications Previous experience in the customer service or retail industry, particularly in a footwear or fashion-related sector. Familiarity with customer relationship management (CRM) software and other customer support tools. Knowledge of social media platforms and their role in customer support and engagement. Ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing demands. What We Offer As a Digital Chat Representative at blithequark, you will have the opportunity to work with a dynamic and growing company, delivering exceptional customer experiences and driving business growth. Our comprehensive benefits package includes: A competitive hourly rate of $16.50. A flexible remote work arrangement, allowing you to work from the comfort of your own home, exclusively in Arizona, Colorado, and Texas (excluding Houston). Equipment provided to ensure you have the necessary tools to excel in your role. Ongoing training and development opportunities to enhance your skills and knowledge. A collaborative and supportive team environment, with opportunities for career growth and advancement. Work Schedule and Contract Details The ideal candidate will be available to work between 8am-7pm Central Time, Monday to Sunday, with a guaranteed 8-hour shift, 5 days a week. This is an open-ended contract position, expected to run through peak season, until January/February 2025. The start date is October 18th, with the first day being orientation, followed by 3 weeks of comprehensive training to ensure your success in the role. blithequark Culture and Values At blithequark, we pride ourselves on being an equal opportunities employer, committed to diversity and inclusion in the workplace. We believe in fostering a culture that is collaborative, innovative, and supportive, where everyone can thrive and grow. Our values are centered around delivering exceptional customer experiences, driving business growth, and making a positive impact in the communities we serve. Why Join blithequark? If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to join our team as a Digital Chat Representative. With blithequark, you will have the opportunity to work with a leading company in the industry, developing your skills and expertise in a dynamic and growing environment. Apply now to be part of our team and take the first step towards a rewarding and challenging career. blithequark is an equal opportunity employer, committed to considering all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. Apply for this job