**Experienced Data Entry Specialist – Entry-Level Remote Position for Client Support Services**

At arenaflex, we're dedicated to providing our Representatives with a stable work environment that offers equal opportunities for growth and self-awareness. Innovation and development are encouraged to work towards the success of arenaflex. Most importantly, our Representatives will be treated with the same respect, care, and compassion that we strive to share with each and every arenaflex Client. **About arenaflex** arenaflex is a leading private organization in the industry, committed to providing exceptional services to our Clients. As a Client Support Specialist, you will be the face of arenaflex, interacting with Clients and providing them with a positive experience. Our organization values diversity, equity, and inclusion, and we welcome candidates from all backgrounds to join our team. **Job Responsibilities** As a Client Support Specialist, you will be responsible for: * Providing exceptional Client support to individuals traveling, using freight or luggage services, and resolving their queries and issues in a timely and professional manner. * Handling all aspects of tagging and registration by working with an automated retail location system, boarding, luggage services, reservations, and resolving related issues and complaints. * Managing cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets, calculating charges, making change, and balancing daily transactions. * Inspecting luggage and freight, answering phone calls to provide information to guests, paging Clients, resolving issues or complaints, and assisting on a case-by-case basis. * Managing oversold Clients due to oversells, delayed or canceled flights, lost, delayed, or damaged baggage, and resolving such issues quickly and within established rules and guidelines. * Providing current and accurate information, schedules, reservations, flight arrival/departure data, and answering general inquiries from Clients and other guests at the airport. * Completing forms and reports as required by the organization. * Writing anomaly and complaint reports as needed. * Performing other work duties as directed by Representative's Supervisors. **Key Skills and Qualifications** * Ability to type and use a computer keyboard with sufficient speed to meet the needs of the job. * Ability to understand reports, follow directions, learn and comprehend tagging techniques, rules, and guidelines. * Ability to work with others as part of a team, meet the public, and work under stressful circumstances. * Ability to complete the Client Support Specialist training program with an 80% or higher average and a passing assessment period. * Knowledge of hazardous situations and ability to handle crises as needed. * Ability to work under close time constraints to achieve quick turnaround of flights. * Ability to maintain a well-groomed appearance in accordance with the Ground Activities Worker Handbook and Work Arrangement. * Ability to perform all job duties within a confined space. * Ability to communicate verbally by phone, in-person, and on public address systems effectively. * Excellent written and oral communication skills. * Ability to convey information and directions verbally or through radio equipment. * Ability to work shift work and overtime. **Education and Experience** * No educational requirements. * No experience necessary. **Certifications and Licenses** * Ability to obtain a SIDA identification and meet all local airport requirements. * May be required by Station Initiative to obtain a Customs Seal and meet all requirements to work international flights. **Physical Abilities** * Ability to lift and move objects up to 70 pounds consistently and frequently lift or move loads of 40 to 50 pounds onto raised surfaces. * Ability to climb, bend, stoop, and stand consistently and for extended periods. * Ability to wear approved attire. **Other Requirements** * Ability to maintain a well-groomed appearance in accordance with organization appearance standards as depicted in established rules. * Ability to be a U.S. citizen or have approval to work in the US as defined by the Immigration Reform and Control Act of 1986. * Ability to be at least 18 years old. * Ability to follow organization participation standards as depicted in established rules. * Ability to work shift work and overtime. * Unknown language abilities are attractive, but entirely not required. **Benefits and Compensation** * Competitive hourly pay rate, with the potential for future increases based on relevant collective bargaining agreement pay scale. * Valuable opportunities for extra time and shift charges. * Benefits you'll love: + Fly free of charge, as an honor, on any open seat on every Southwest flight (your qualified dependents as well). + Southwest will assist with financing your Retirement Investment funds Plan with Organization commitments up to 9.3% of your qualified earnings. + Potential for yearly Profit Sharing commitment in the Southwest Retirement Reserve funds Plan - when Southwest benefits, you profit. + Competitive medical coverage for yourself and your qualified dependents (including pets). + Southwest offers health plan inclusion choices that begin from the absolute first day of work. You will have 30 days to choose and sign up for your health plan with inclusion retroactively accessible to your most memorable day of work. **How to Apply** If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, please apply to this exciting role at arenaflex. We look forward to hearing from you! Apply Job! Apply for this job