**Experienced Customer Support Team Lead – Global Customer Support Content Method Team**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for managing complex tasks, leading cross-functional teams, and driving results-driven initiatives? If so, we invite you to join the global customer support team at blithequark, a leading entertainment company that's revolutionizing the way people enjoy their favorite shows and movies. **About blithequark** At blithequark, we're shaping the destiny of global entertainment by providing a platform that's accessible, affordable, and enjoyable for millions of subscribers worldwide. Our customer support team is at the forefront of this mission, ensuring that our subscribers receive top-notch support and service whenever they need it. As a member of our team, you'll be part of a dynamic and inclusive environment that values innovation, collaboration, and customer satisfaction. **Job Summary** We're seeking an experienced customer support team lead to join our global customer support content method team in Mexico City, Mexico. As a team lead, you'll be responsible for driving initiatives to improve the performance and effectiveness of our support content, working closely with cross-functional teams, and meeting deadlines to ensure that our subscribers receive the best possible experience. If you're a results-driven leader with a passion for customer support, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Lead the customer support content method team to drive initiatives that improve the performance and effectiveness of our support content * Collaborate with cross-functional teams, including product, marketing, and customer support, to ensure that our support content is aligned with business objectives * Develop and implement strategies to improve customer satisfaction, reduce support requests, and increase efficiency * Manage complex tasks and projects, ensuring timely completion and high-quality results * Provide coaching, guidance, and feedback to team members to ensure they have the skills and knowledge needed to succeed * Analyze data and metrics to identify trends, opportunities, and areas for improvement * Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams * Stay up-to-date with industry trends, best practices, and emerging technologies to ensure that our support content is innovative and effective **Essential Qualifications** * Bachelor's degree in a related field, such as business, communications, or customer support * 3+ years of experience in customer support, preferably in a leadership role * Excellent writing, editing, and communication skills * Ability to manage complex tasks and projects, ensuring timely completion and high-quality results * Strong analytical and problem-solving skills, with the ability to analyze data and metrics to identify trends and opportunities * Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines * Strong leadership and coaching skills, with the ability to develop and motivate team members * Excellent customer service skills, with the ability to provide exceptional support and service to customers **Preferred Qualifications** * PMP certification or equivalent experience * Experience working in a global customer support environment, with a focus on content method and support content * Strong knowledge of customer support principles, practices, and technologies * Experience working with cross-functional teams, including product, marketing, and customer support * Strong analytical and problem-solving skills, with the ability to analyze data and metrics to identify trends and opportunities * Experience working in a cloud-based environment, with a focus on streaming services and digital content **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to interact with customers, team members, and stakeholders * Strong analytical and problem-solving skills, with the ability to analyze data and metrics to identify trends and opportunities * Ability to manage complex tasks and projects, ensuring timely completion and high-quality results * Strong leadership and coaching skills, with the ability to develop and motivate team members * Excellent customer service skills, with the ability to provide exceptional support and service to customers * Strong knowledge of customer support principles, practices, and technologies * Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines * Strong analytical and problem-solving skills, with the ability to analyze data and metrics to identify trends and opportunities **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a member of our team, you'll have access to a range of learning and development opportunities, including: * Training and development programs, including workshops, webinars, and online courses * Mentorship and coaching programs, with experienced leaders and professionals * Opportunities for career advancement, with a focus on promoting from within * Access to industry-leading tools and technologies, with a focus on innovation and excellence * A dynamic and inclusive work environment, with a focus on collaboration and teamwork **Work Environment and Company Culture** At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. As a member of our team, you'll have access to a range of benefits and perks, including: * Flexible work arrangements, including remote work options and flexible hours * A dynamic and inclusive work environment, with a focus on collaboration and teamwork * Access to industry-leading tools and technologies, with a focus on innovation and excellence * A range of employee benefits, including health insurance, retirement plans, and paid time off * Opportunities for professional development and career advancement, with a focus on promoting from within **Compensation, Perks, and Benefits** At blithequark, we're committed to providing our employees with competitive compensation, perks, and benefits. As a member of our team, you'll have access to a range of benefits, including: * Competitive salary and bonus structure * Comprehensive health insurance, including medical, dental, and vision coverage * Retirement plans, including 401(k) and pension plans * Paid time off, including vacation days, sick leave, and holidays * Flexible work arrangements, including remote work options and flexible hours * Access to industry-leading tools and technologies, with a focus on innovation and excellence * Opportunities for professional development and career advancement, with a focus on promoting from within **Conclusion** If you're a seasoned professional with a passion for delivering exceptional customer experiences, we invite you to join the global customer support team at blithequark. As a team lead, you'll have the opportunity to drive initiatives that improve the performance and effectiveness of our support content, work closely with cross-functional teams, and meet deadlines to ensure that our subscribers receive the best possible experience. If you're a results-driven leader with a passion for customer support, we encourage you to apply for this exciting opportunity. Apply Job! Apply for this job