Experienced Customer Support Team Lead for Asia Pacific and Japan Region – Leadership and Strategic Development Opportunity

Welcome to blithequark blithequark is a pioneering global communications platform powered by cutting-edge Language AI technology. Since its inception, the company has been driven by a bold mission to break down language barriers and foster seamless communication across the globe. With its innovative, human-sounding translations and intelligent writing suggestions, blithequark has empowered over 100,000 businesses to transform their communications, expand into new markets, and significantly enhance productivity. Moreover, the platform has enabled millions of individuals worldwide to make sense of the world and express their ideas with clarity and precision. At blithequark, the goal is ambitious and clear: to emerge as the global leader in Language AI, developing products that drive better communication, foster meaningful connections, and make a tangible, real-life impact. To achieve this vision, blithequark is seeking talented, forward-thinking individuals who are passionate about innovation and customer satisfaction. If you're ready to embark on an exciting journey with a dynamic team and build a rewarding career in the fast-moving AI space, blithequark is your ideal destination. What Sets blithequark Apart blithequark stands out from the crowd due to its unique blend of modern technology, competitive benefits, and an open, welcoming work culture that prioritizes the well-being and growth of its employees. The company's products have made a profound impact on people's lives worldwide, and its shared mission to improve communication for individuals and businesses has brought cultures closer together. By joining blithequark, you become part of a team dedicated to innovation, employee well-being, and making a difference. Discover the blithequark experience through the stories and testimonials shared by its teams on LinkedIn , Instagram , and the blithequark Blog . Your Role at blithequark blithequark is expanding its presence globally, dismantling language barriers, and constantly entering new markets. By joining the company as a Customer Support Team Lead for the Asia Pacific and Japan region, you will be at the heart of the blithequark customer experience. This exciting opportunity arises as the customer support team is growing rapidly to meet the evolving needs of its customers. As blithequark scales its business, it needs a skilled leader to head its Asia Support Team. The company is looking for a passionate 'people person' who can lead a happy team of specialists, enable their success, and embrace change with agility. If you're a leader who thrives in ambiguity, enjoys solving problems, and is passionate about learning and growth, this role is tailored for you. Your Responsibilities Provide visionary leadership, support, and guidance to support agents across multiple locations within Asia, ensuring operational efficiency, quality, and the achievement of both departmental KPIs and company objectives. Contribute to the development and implementation of regional strategies that align with blithequark's global vision and mission. Represent the Support function on the regional leadership team, maintaining regular communication with senior management and providing updates on regional performance and progress. Act as the regional ambassador within the larger Global Support team, providing ownership and updates on Asia-specific initiatives and achievements. Support your team in their day-to-day work, addressing challenges, and fostering a collaborative and solution-oriented environment. Lead the hiring and interviewing process for new team members, ensuring that the team grows with talented and motivated individuals who share blithequark's values and mission. Help team members improve their productivity and efficiency, providing coaching and feedback that promotes growth and development. Cultivate a great culture within the team, emphasizing openness, empathy, and mutual respect, and ensuring that every team member feels valued and supported. Assist with the training and onboarding of new team members, ensuring a smooth transition and integration into the team. Support team members in their skills and career development, providing opportunities for learning and advancement within blithequark. Hold regular one-on-one meetings with team members and manage weekly team meetings, fostering open communication and teamwork. Utilize data dashboards to anticipate customer and team trends, making informed decisions that drive improvement and excellence. Identify opportunities to enhance team performance and efficiencies, proposing and implementing projects and process improvements that benefit the team and the company. Collaborate on projects that support the delivery of department OKRs, working closely with cross-functional teams to achieve shared goals and objectives. Partner with other departments to deliver projects and process improvements, demonstrating a collaborative and solutions-focused approach. About You You have a natural inclination towards helping others and are passionate about delivering exceptional customer experiences. You bring 5+ years of experience working in a customer support team, with a proven track record of leadership and team management. You possess strong communication skills in both Japanese and English, with the ability to communicate effectively in written and verbal forms. You are comfortable with a hybrid work schedule, which includes coming into the office a few days a week, and are adaptable to the needs of a global team. You thrive in environments of ambiguity and change, demonstrating agility and a proactive approach to challenges. You enjoy solving problems, learning new skills, and are committed to your own growth and development, as well as that of your team members. You are empathetic and understanding, with a strong ability to coach and lead, and a genuine interest in the well-being and success of your team. You have the ability to analyze data, understand trends, and make informed decisions that drive team and business success. You are proactive, with a willingness to try new approaches and master ambiguous situations, always seeking opportunities for improvement and growth. What blithequark Offers Diverse and Internationally Distributed Team : By joining blithequark, you become part of a large, global community with people from over 90 nationalities. The company values diversity and inclusivity, recognizing that a diverse team is better equipped to break down language barriers and connect cultures. Open Communication and Regular Feedback : blithequark prioritizes clear, honest communication and values smooth collaboration. The company believes in direct and actionable feedback, leading with empathy and a growth mindset to foster a positive and supportive work environment. Hybrid Work and Flexible Hours : blithequark offers a hybrid work schedule, allowing team members to balance office work with the flexibility of working from home. This approach enables better work-life balance, increased productivity, and the comfort of working in a setting that suits individual needs. Regular In-Person Team Events : The company organizes vibrant events that bring teams together, from local gatherings to company-wide events, fostering a sense of community and belonging among its global workforce. Monthly Full-Day Hacking Sessions : blithequark dedicates one day a month to "Hack Fridays," where team members can dive into projects they're passionate about, collaborate with other teams, and explore new ideas and initiatives. Generous Annual Leave and Mental Health Support : The company values its employees' well-being, offering 20 days of annual leave (excluding public holidays) and access to mental health resources to ensure team members are supported both professionally and personally. Competitive Benefits Package : blithequark's benefits package is designed to reflect the diversity of its team, offering a range of perks and benefits tailored to individual locations and needs, ensuring that every team member feels valued and supported. Conclusion If this role and blithequark's mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At blithequark, it's about the value you bring and the growth the company can foster together with you. The company encourages applications from individuals who are passionate about customer support, leadership, and making a real difference. Apply now and discover your potential with blithequark. The company looks forward to meeting you and exploring how you can contribute to its mission of breaking down language barriers and connecting the world. Equal Opportunity Employer blithequark welcomes individuals from all backgrounds and identities. The company's product is for everyone, and so is its workplace. blithequark believes that the more diverse voices it has represented and amplified in its business, the more it will succeed, contribute, and think forward. The company invites you to bring your personal experience, perspectives, and background to the table, as it's in diversity that blithequark finds the power to break down language barriers and make a meaningful impact on the world. Apply for this job