**Experienced Customer Support Specialist – Virtual Career Center Support**

At blithequark, we're on a mission to empower individuals to reach their full potential by providing unparalleled access to career services throughout their lives. As a leading provider of All-In-One Virtual Career Centers, we're dedicated to revolutionizing the way institutions and individuals navigate the complexities of career development. Our cutting-edge platform is trusted by top institutions like UCLA, MIT, and Baton Rouge Community College, and we're seeking a highly skilled and compassionate Customer Support Specialist to join our team. **About blithequark** blithequark is a mission-driven organization that prioritizes people and innovation. Our team is comprised of passionate individuals who share a common goal: to make a meaningful impact in the lives of our customers and users. We operate as a fully remote organization, embracing flexibility and mobility to foster a culture of collaboration and creativity. With the support of leading technology investors, including Growth Street Partners, Strada Education, and LearnLaunch, we're poised for continued growth and innovation. **Job Overview** As a Customer Support Specialist at blithequark, you'll play a vital role in delivering exceptional support to our customers and users, ensuring a seamless and positive experience with our platform. This contract position is for 6 months, with the potential for extension or conversion to a permanent role based on performance and company needs. **Key Responsibilities** * Provide email support to blithequark customers via internal ticket queue, responding to general questions and resolving issues in a timely and professional manner. * Troubleshoot and escalate complex issues to relevant functional teams or account owners, ensuring seamless resolution and user satisfaction. * Configure fields in the admin console of our SaaS product, including DNS, single-sign on (SSO) issues, and managing .csv imports. * Maintain high standards for response and resolution times, ensuring user satisfaction and meeting or exceeding performance metrics. * Collaborate with the Support Team to share trends, insights, and improve the overall user experience, contributing to the ongoing improvement of our product and support processes. * Review documentation and flag opportunities for additional internal and external, client-facing documentation, ensuring consistency and accuracy. * Maintain a standard level of excellence regarding response times, resolution times, and the quality of the client support experience. **Overall Volume** * ~30-40 tickets per day, with the ability to adapt to changing volumes and priorities. **Competencies/Required Skills** * Ability to follow directions accurately and efficiently, with a strong attention to detail and commitment to quality. * Excellent verbal and written communication skills, with the ability to communicate complex technical information in a clear and concise manner. * Ability to work independently and as part of a team, with a willingness to learn and ask questions. * Strong help desk skills, with a focus on resolving user issues promptly and efficiently. * High attention to detail and ability to "read between the lines" of customer requests. * Willingness to "roll up your sleeves" and troubleshoot issues quickly and efficiently. * Experience configuring fields in an admin console within a SaaS product, including DNS, SSO, .csv imports, and spreadsheets. * Ability to provide a regular schedule Monday through Friday to provide consistent assistance in the support queue. **Bonus Skills** * Familiarity with HubSpot Service Queue or similar support platforms is a plus. * Knowledge of WordPress or previous experience using blithequark is a plus. * Previous experience in an Enterprise SaaS Customer Support team is highly valued. **Compensation and Benefits** * Competitive hourly rate of $30 - $40 per hour, with opportunities for growth and advancement. * Participation in a generous employee equity stock option program. * Wide range of employee benefits, including health, dental, and vision insurance, 401(k) matching, and paid time off. * Commitment to being an equal opportunity employer, with a diverse and inclusive work environment. **What We Offer** At blithequark, we're dedicated to creating a work environment that's both challenging and rewarding. We offer: * A fun and collaborative culture that prioritizes people and innovation. * Opportunities for growth and advancement, with a focus on employee development and career progression. * A commitment to diversity, equity, and inclusion, with a work environment that values and celebrates individual differences. * A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off. * A generous employee equity stock option program, with opportunities for ownership and participation in company growth. **How to Apply** If you're a motivated and compassionate individual with a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. **Disability Accommodation** For individuals with disabilities that need additional assistance at any point in the application and interview process, please contact [email protected]. We're committed to providing a fair and inclusive hiring process for all candidates. Apply for this job