Experienced Customer Support Specialist – Technical Support and Customer Engagement Expert – blithequark

Introduction to blithequark At blithequark, we are redefining the way our customers interact with the latest product offerings, media, and entertainment. As a global leader in communications and technology, we are committed to delivering a best-in-class customer experience. Our team is dedicated to providing exceptional support and service to our consumer and business customers, and we are looking for talented individuals to join our team as Customer Support Specialists. Job Overview As a Customer Support Specialist at blithequark, you will serve as the first line of technical support for our customers. You will take on complex call types ranging from service support and billing to retention and repair. Your success will be dependent on your ability to troubleshoot technical issues with ease, and you will need to be an expert in our products and services, understanding how they work and feeling incentivized by resolving technical issues and offering operational improvements. Key Responsibilities Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service. Troubleshoot and resolve customer-impacting issues such as voice and data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing. Assist customers with products and services such as laptop connect services, including air cards, USB devices, initial set-up, configuration of blithequark-provided software and applications. Proactively engage T3 support (network and IT) to address and resolve issues. Remain proficient in all billing, rate plan, and feature matters. Work-from-Home Requirements To be successful in this role, you must have a verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). blithequark will provide equipment (keyboard, monitor, computer, mobile device, etc.). You must also maintain your workspace in alignment with our work-from-home standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). Essential Qualifications 6 months to 1 year of customer service/sales work experience. Familiarity with Windows computers. An ability to deliver regular and reliable attendance. Preferred Qualifications Previous experience in technical support or customer service. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. We offer paid training that you will be required to complete from home, as well as resources to encourage your career growth. You will also have access to ongoing training and development opportunities to help you stay up-to-date with the latest technology and industry trends. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of inclusivity, respect, and open communication. Our team is dedicated to providing exceptional support and service to our customers, and we are looking for individuals who share our values and are passionate about delivering a best-in-class customer experience. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary dependent on experience. You will also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off. Additionally, we provide a 50% employee discount on eligible blithequark wireless plans, wireless accessories, wireless home phone and internet, and phone and Digital Life services. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering a best-in-class customer experience, we encourage you to apply for this exciting opportunity to join our team at blithequark. With our comprehensive training program, competitive compensation package, and positive work environment, you will have everything you need to succeed in this role and grow in your career. Apply today and take the first step towards a rewarding and challenging career with blithequark! How to Apply To apply for this role, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our team's success. Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that reflects the diversity of our customers and communities. Apply for this job