Experienced Customer Support Specialist – Remote Part-time Opportunity for Excellent Communicators in the Pool Service Industry

Introduction to blithequark At blithequark, we are revolutionizing the pool service industry by setting a new standard for excellent customer service. Our team of motivated and dynamic individuals, known as 'Scouts,' believe that quality service is built on reliability and customer confidence. We go the extra distance to ensure that we provide professional pool technicians our clients can trust. As a customer-centric organization, we are now seeking an experienced Customer Support Specialist to join our team on a part-time basis, working remotely 20 to 25 hours a week. Job Overview As a Customer Support Specialist at blithequark, you will play a vital role in assisting our existing and new customers with answering questions about the pool services we offer. Your primary responsibilities will include resolving customer queries, engaging with new and existing customers on services, and overseeing the route optimization for technicians. To be successful in this role, you should be an excellent communicator who's able to earn our customers' trust and help establish our reputation as a company that offers excellent pool service. Key Responsibilities Responding to customer queries in a timely and accurate way, via phone, email, or chat Identifying customer needs and helping customers determine the best solution for their pool service needs Analyzing and reporting product malfunctions (for example, by testing different scenarios or impersonating users) Updating our internal CRM with information about technical issues and useful discussions with customers Monitoring customer complaints on social media and reaching out to provide assistance Informing customers about new offers or services Following up with customers to ensure their pool technical issues are resolved Gathering customer feedback and sharing with technician teams Overseeing the route optimization for technicians Requirements and Qualifications To be considered for this role, you should have experience as a Customer Support Specialist or similar CS role. Familiarity with the pool industry is a plus, but not required. You should also have an understanding of how CRM systems work, excellent communication and problem-solving skills, and the ability to multitask. Patience when handling challenging customers and situations is essential, as well as a positive attitude and a willingness to learn. Essential Qualifications Experience as a Customer Support Specialist or similar CS role Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling challenging customers and situations Preferred Qualifications Familiarity with the pool industry Previous experience working in a remote environment Knowledge of route optimization techniques Experience with social media monitoring and response Skills and Competencies To succeed in this role, you should possess excellent communication and problem-solving skills, with the ability to multitask and work in a fast-paced environment. You should also be proficient in using CRM systems and have experience with social media monitoring and response. Additionally, you should be able to work independently and as part of a team, with a strong focus on customer satisfaction and service delivery. Key Skills Excellent communication and problem-solving skills Ability to multitask and work in a fast-paced environment Proficiency in using CRM systems Experience with social media monitoring and response Ability to work independently and as part of a team Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have the opportunity to learn and develop new skills, with a focus on customer service, communication, and problem-solving. You will also have the chance to work with a dynamic and motivated team, with a strong focus on teamwork and collaboration. With opportunities for advancement and professional growth, this role is ideal for individuals looking to build a career in customer service and support. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive company culture. Our team is motivated, dynamic, and passionate about delivering excellent customer service. As a remote employee, you will be part of a virtual team, with regular communication and collaboration with your colleagues. We believe in work-life balance and offer a flexible and supportive work environment, with opportunities for professional growth and development. Compensation, Perks, and Benefits We offer a competitive hourly rate of $15.00 per hour, with opportunities for advancement and professional growth. As a part-time employee, you will have the flexibility to work from home, with a schedule that suits your needs. We also offer a range of perks and benefits, including opportunities for professional development, a supportive work environment, and a dynamic and motivated team. Conclusion If you are a motivated and dynamic individual, with a passion for customer service and support, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist at blithequark, you will have the chance to work with a talented team, develop new skills, and build a career in customer service and support. With a focus on customer satisfaction, teamwork, and collaboration, this role is ideal for individuals looking to make a difference in the pool service industry. Apply now to join our team and start your journey with blithequark! Apply for this job