Experienced Customer Support Specialist – Remote Part-time Opportunity for Excellent Communicators in the Pool Service Industry

Introduction to blithequark At blithequark, we are revolutionizing the pool service industry by setting a new standard for excellent customer service. Our team of motivated and dynamic individuals, known as 'Scouts,' believe that quality service is built on reliability and customer confidence. We go the extra distance to ensure that we provide professional pool technicians that our clients can trust. As a customer-centric organization, we are now seeking an experienced Customer Support Specialist to join our team on a part-time basis, working remotely 20 to 25 hours a week. Job Overview As a Customer Support Specialist at blithequark, you will play a vital role in assisting our existing and new customers with answering questions about the pool services we offer. Your primary responsibilities will include resolving customer queries, engaging with new and existing customers on services, and overseeing the route optimization for technicians. To be successful in this role, you should be an excellent communicator who's able to earn our customers' trust and help establish our reputation as a company that offers excellent pool service. Key Responsibilities Responding to customer queries in a timely and accurate way, via phone, email, or chat Identifying customer needs and helping customers determine the best solution for their pool service needs Analyzing and reporting product malfunctions (for example, by testing different scenarios or impersonating users) Updating our internal CRM with information about technical issues and useful discussions with customers Monitoring customer complaints on social media and reaching out to provide assistance Informing customers about new offers or services Following up with customers to ensure their pool technical issues are resolved Gathering customer feedback and sharing with technician teams Overseeing the route optimization for technicians Requirements and Qualifications To be considered for this role, you should have experience as a Customer Support Specialist or similar CS role. Familiarity with the pool industry is a plus, but not required. You should also have an understanding of how CRM systems work, excellent communication and problem-solving skills, and the ability to multitask. Patience when handling challenging customers and situations is also essential. Essential Qualifications Experience as a Customer Support Specialist or similar CS role Familiarity with the pool industry (a plus) Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling challenging customers and situations Preferred Qualifications Previous experience in a remote customer support role Knowledge of pool services and equipment Experience with route optimization software Strong analytical and problem-solving skills Ability to work independently and as part of a team Skills and Competencies To succeed in this role, you should possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. You should also be highly organized, with the ability to prioritize tasks and manage your time effectively. Strong problem-solving skills, with the ability to analyze complex issues and develop creative solutions, are also essential. Key Skills Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work independently and as part of a team Highly organized, with the ability to prioritize tasks and manage time effectively Strong customer service skills, with the ability to build strong relationships with customers Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer service. Learning and Development Opportunities Ongoing training and development programs to enhance your skills and knowledge Opportunities to work on special projects and initiatives Regular feedback and coaching to help you achieve your goals Access to industry-leading tools and technologies Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive company culture. We believe in fostering a work environment that is collaborative, inclusive, and respectful. As a remote employee, you will be part of a virtual team that is passionate about delivering exceptional customer service and making a difference in our customers' lives. Company Culture Highlights Collaborative and inclusive work environment Opportunities for professional growth and development Regular team-building activities and social events Recognition and reward programs to recognize outstanding performance Compensation, Perks, and Benefits We offer a competitive hourly rate of $15.00 per hour, as well as a range of perks and benefits to support your well-being and career growth. These include: Compensation and Benefits Competitive hourly rate of $15.00 per hour Opportunities for professional growth and development Regular team-building activities and social events Recognition and reward programs to recognize outstanding performance Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist at blithequark, you will be part of a dynamic team that is dedicated to making a difference in our customers' lives. Don't miss out on this chance to join a growing and innovative company that values its employees and is committed to their growth and development. Apply now to take the first step towards an exciting and rewarding career with blithequark! Apply for this job