**Experienced Customer Support Specialist - Remote Opportunity with Flexible Scheduling**

Are you a customer-centric individual with excellent communication skills and a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments and enjoy working with diverse customers? If so, we invite you to join blithequark's dynamic team as a Remote Customer Support Specialist. In this role, you'll have the flexibility to choose your schedule and work from the comfort of your own home. **About blithequark** blithequark is a leading provider of innovative solutions, and we're committed to helping millions of people file their taxes smarter each year. Our success is built on the positive experiences of our customers, and we're seeking talented individuals to join our team as product experts. As the voice of our company, you'll possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers. **Program Details** Our program will run from January 13th, 2025, to April 15th, 2025, and we're looking for Service Providers (SPs) who can commit and work all 14 weeks of the program. Preference will be given to those who can dedicate themselves to this timeframe. If you're interested in working a shorter period, please note that your availability will be considered on a case-by-case basis. **Key Responsibilities** As a Remote Customer Support Specialist, you'll be responsible for: * Providing exceptional customer support experiences through phone, chat, and email * Resolving complex customer issues in a timely and professional manner * Utilizing active listening skills to understand customer needs and concerns * Collaborating with internal teams to resolve customer issues and improve processes * Staying up-to-date on product knowledge and tax season changes to provide accurate information to customers * Meeting service level and contact per hour commitments * Working well under pressure to meet team productivity goals * Demonstrating initiative and the ability to multitask in a fast-paced environment **Essential Qualifications** To be successful in this role, you'll need: * A High School diploma or equivalent * Excellent written and verbal communication skills * Ability to work in a team environment and promote a positive work culture * Strong analytical and problem-solving skills * Ability to research and analyze complex customer issues * Experience in a call center environment or customer support role * Basic knowledge of tax laws and tax concepts (preferable) * Ability to work in a training environment and adapt to new processes and technologies **Preferred Qualifications** While not required, the following qualifications are preferred: * Experience working with software troubleshooting and technical issues * Knowledge of tax preparation software and tax laws * Experience in a customer-facing role, particularly in a call center environment * Ability to work in a fast-paced environment and handle multiple priorities * Strong time management and organizational skills * Ability to work independently and as part of a team **Skills and Competencies** To succeed in this role, you'll need to possess the following skills and competencies: * Excellent written and verbal communication skills * Ability to work in a team environment and promote a positive work culture * Strong analytical and problem-solving skills * Ability to research and analyze complex customer issues * Experience in a call center environment or customer support role * Basic knowledge of tax laws and tax concepts (preferable) * Ability to work in a training environment and adapt to new processes and technologies * Strong time management and organizational skills * Ability to work independently and as part of a team * Ability to adhere to work schedules and flexibility to work extra shifts when needed * Comfortable being on camera with customers and understanding the value of humanizing the interaction * Ability to make customers and their needs a primary focus of your actions * Positive/understanding attitude in the face of difficult or challenging customer interactions * Active listening skills and ability to ask probing questions to arrive at answers quicker **Operating Hours and Scheduling** Our operating hours are from 8am to midnight EST, Monday to Sunday. You'll be required to work a minimum of 30 hours per week, with peak periods requiring additional hours. During peak periods, you'll be expected to work a minimum of 8 hours each day on April 13th, 14th, and 15th. You'll have the flexibility to choose your schedule, but please note that you must meet the required minimum hours per week. **Compensation and Benefits** As a Remote Customer Support Specialist, you'll receive: * Competitive hourly rate * Opportunity to earn a $5 Turbo Bonus Boost per hour during peak periods * Flexible scheduling to fit your needs * Opportunity to work with a dynamic and innovative company * Professional development and training opportunities * Access to a comprehensive benefits package, including health, dental, and vision insurance **Hardware Requirements** To ensure a seamless experience, you'll need to meet the following hardware requirements: * Windows Computer (Mac and Chromebooks are not permitted) * Windows 10 or 11 * AMD or Intel Core Series (I3-I9) * At least 8gb of RAM * Webcam * Wired Mouse * USB Headset * Wired Internet Connection **Conflict of Interest** Please note that you cannot hold Gigs with Column Tax or any Intuit Vendors. **Training Information** Our training program is designed to equip you with the skills and knowledge necessary to succeed in this role. The program includes: * 20 hours of training * Comprehensive training materials and resources * Ongoing support and coaching from experienced trainers **How to Apply** If you're a motivated and customer-centric individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Join Our Team Today! At blithequark, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We're an equal opportunities employer and welcome applications from all qualified candidates. Why Choose blithequark? * Competitive compensation and benefits package * Opportunity to work with a dynamic and innovative company * Professional development and training opportunities * Flexible scheduling to fit your needs * Opportunity to work with a diverse and inclusive team What We Offer * Comprehensive training program * Ongoing support and coaching from experienced trainers * Opportunity to work in a fast-paced and dynamic environment * Ability to make a real difference in customers' lives * Opportunity to grow and develop your skills and career How to Apply * Visit our website to learn more and submit your application * Email your resume and cover letter to [insert email address] * Call us at [insert phone number] to discuss your application We look forward to hearing from you and exploring how you can join our team! Apply for this job