**Experienced Customer Support Specialist – Remote Opportunity at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further than blithequark, a leading innovator in the industry, where we're seeking an experienced Customer Support Specialist to join our remote team. At blithequark, we're dedicated to empowering our customers with the tools and expertise they need to succeed. As a Customer Support Specialist, you'll play a critical role in ensuring our customers receive the highest level of support, from resolving complex issues to providing proactive guidance and education. If you're a motivated and customer-focused individual with a strong background in customer support, we want to hear from you! **About blithequark** blithequark is a forward-thinking organization that's revolutionizing the way we approach customer support. Our team is passionate about delivering exceptional experiences that exceed our customers' expectations. With a focus on innovation, collaboration, and continuous learning, we're creating a workplace culture that's both challenging and rewarding. **Responsibilities** As a Customer Support Specialist at blithequark, you'll be responsible for: * Reviewing data for integrity and accuracy, prior to the hand-off for any system inputs * Acting as the primary audit point for Planned Demand quantities, allocations, and special event data * Courteously and promptly resolving customer questions and problems or properly referring them to appropriate personnel * Executing the administration of customer required systems, to include pricing, promotions, and general item maintenance * Maintaining customer specific national and regional custom discount files within blithequark and Customer based systems * Executing and coordinating with internal departments on promotion and new item process for assigned accounts * Reviewing and coordinating with Account Managers on new store opening accounts within the blithequark business systems to ensure proper attributes and price structure is activated on each account **Requirements** To succeed in this role, you'll need: * An Associate degree in Business Management or a related field or equivalent experience * 3-5 years of customer-related experience and account management experience is required * Proficiency in Microsoft Office Suite * SharePoint and ASAP skills preferred * Good judgment is required for this position as there may be times when direct supervision may not be immediately available **Essential Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a remote team * Proficiency in customer relationship management (CRM) software * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlines **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment * Knowledge of industry-specific software and systems * Certification in customer service or a related field **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Support Specialist, you'll have access to: * Ongoing training and development opportunities * Mentorship program to support your career growth * Opportunities for advancement and professional development * Collaborative and dynamic work environment **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from anywhere, at any time. Our team is passionate about creating a workplace culture that's both challenging and rewarding. We value: * Collaboration and teamwork * Continuous learning and development * Innovation and creativity * Customer focus and satisfaction * Work-life balance and flexibility **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Medical, dental, and vision benefits * Competitive 401(k) plan * Flexible PTO or competitive PTO plan * Mentorship program and developmental opportunities * Other benefits applicable to specific roles **How to Apply** If you're a motivated and customer-focused individual with a strong background in customer support, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Join the blithequark Team** At blithequark, we're passionate about delivering exceptional experiences that exceed our customers' expectations. As a Customer Support Specialist, you'll be part of a dynamic team that's shaping the future of customer support. Join us today and take the first step towards a rewarding and challenging career! Apply for this job